Business continuity while working from home – Customer Experience Offers
The Cisco Customer Experience teams has prioritized the sharing of our expertise and the creation of wireless, collaboration and security offers to help us all address the urgent use cases for remote work, education and healthcare. This blog from Wendy Davis highlights the latest offers.
Time Series Analysis with ARIMA: Part 3
Part 3: Cisco Use Case and Designing Your Own Time Series Problem This is a continuation of the Time Series Analysis Posts. Here, I will detail a Cisco use case utilizing time series analysis and ARIMA from part 1 and part 2 of the blog series. If you have not read those yet, feel free […]
Time Series Analysis with ARIMA: Part 2
This is a continuation of the Time Series Analysis posts. ARIMA stands for Autoregressive Integrated Moving Average. These models aim to describe the correlations in the data with each other. You can use these correlations to predict future values based on past observations and forecast errors.
Time Series Analysis with ARIMA: Part 1
PART 1: Introduction to Time Series At Cisco, our partners and clients want ways to track and monitor their Cisco routers, switches, and other such devices. An important avenue of my work as part of the Customer Experience Data Incubation Team is to help track device utilization over time. One such way to think about […]
Join Our Webinar on the Future of Customer Experience: Five Predictions
Cisco shares its vision of customer experience and the critical role of the contact center in driving loyalty and competitive differentiation.
To Upgrade or Not Upgrade? That Should Not be the Question
Do you ride old network software until it's unsupported or dead? Read about the benefits of maintaining up-to-date software and how they far outweigh the landmines of staying on old, unsupported versions.
Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5
Cisco creates direct path to cloud and fuels contact center super agents with AI-powered capabilities
The Accidental Customer Success Manager: My Life Driving Adoption and Success with Webex Collaboration
Day in the Life of a Customer Success Manager helping customers reach their full collaboration potential.
Introducing Webex Contact Center Enterprise [Webinar]
Hear from Cisco Contact Center GM/VP Omar Tawakol and leading industry analyst Sheila McGee-Smith about how this new offering fills the unmet market needs for cloud-based solutions for large contact centers.