contact center solutions
Skyrocket Cisco Contact Center Efficiency with Artificial Intelligence
Artificial Intelligence implementations in contact centers are the primary way to improve first contact resolution (FSR) and drive customer experience and retention to a point where a huge percentage of the customer interactions can be resolved by well-designed bots.
Cisco Announces “Work from Home” Webex Contact Center Quick Deployment
Cisco offers quick deployment and flexible terms to get organizations up and running with cloud-based Webex Contact Center in just 5 days.
Is Your Contact Center “In the Zone”?
Thanks to new AI models, Cisco is empowering contact centers with access to the most “uncommon knowledge”, creating insightful and predictable patterns of reality, shaping positive customer experiences.
Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5
Cisco creates direct path to cloud and fuels contact center super agents with AI-powered capabilities
Artificial Intelligence and the Future of Cisco Contact Centers
See how Cisco is expanding its partnership with Google Cloud to bring CCAI-enabled capabilities (such as conversational IVR, chatbots and agent assist) to its contact center portfolio.
Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
Cisco’s AI-powered, data-driven capabilities fuel call center agents with context and feedback sentiment to improve customer experiences
Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers
AI is transforming traditional call centers into Cognitive Call Centers by transforming today's multilanguage challenges and making translation between languages a cinch.
Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud
Powerful and practical steps to cloud contact center
Why you need guardrails for your contact center
Does AI improve customer experiences in real-time? Why or Why Not?