Buffalo Moves Critical City 311 Call Center Home in 48-Hours Amid Pandemic Closure
Next in the Customer Story blog series, see how Cisco helps the City of Buffalo in 48-hour race for work-from-home unified communications.
Cloud Has Arrived: When A Noun Becomes A Verb
Cloud Contact Center emerges strong with new need to adapt quickly to market and customer demands
Don’t Wait. Now is the Time to Move Your Calling and Contact Centers to the Cloud
The drivers for cloud calling and contact center solutions are stronger now than ever – but for large enterprises, moving to the cloud can seem like a daunting undertaking. Fortunately, Cisco has designed solutions to allow enterprises to act now, choosing small steps – or even a giant leap - for big impact.
Is Your Contact Center “In the Zone”?
Thanks to new AI models, Cisco is empowering contact centers with access to the most “uncommon knowledge”, creating insightful and predictable patterns of reality, shaping positive customer experiences.
Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5
Cisco creates direct path to cloud and fuels contact center super agents with AI-powered capabilities
Artificial Intelligence and the Future of Cisco Contact Centers
See how Cisco is expanding its partnership with Google Cloud to bring CCAI-enabled capabilities (such as conversational IVR, chatbots and agent assist) to its contact center portfolio.
Introducing Webex Contact Center Enterprise [Webinar]
Hear from Cisco Contact Center GM/VP Omar Tawakol and leading industry analyst Sheila McGee-Smith about how this new offering fills the unmet market needs for cloud-based solutions for large contact centers.
Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
Cisco’s AI-powered, data-driven capabilities fuel call center agents with context and feedback sentiment to improve customer experiences
Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers
AI is transforming traditional call centers into Cognitive Call Centers by transforming today's multilanguage challenges and making translation between languages a cinch.