CCaaS

3 min read

Forrester Consulting conducted a Total Economic Impact™(TEI) study to determine the cost savings and business benefits enabled by Cisco Webex Contact Center.

3 min read

Sentiment savvy agents are the next step in the intelligent contact center – and Cisco is leading the way introducing Webex Experience Management.

4 min read

Next in the Customer Story blog series, see how Cisco helps the City of Buffalo in 48-hour race for work-from-home unified communications.

3 min read

Cloud Contact Center emerges strong with new need to adapt quickly to market and customer demands

3 min read

The drivers for cloud calling and contact center solutions are stronger now than ever – but for large enterprises, moving to the cloud can seem like a daunting undertaking. Fortunately, Cisco has designed solutions to allow enterprises to act now, choosing small steps – or even a giant leap - for big impact.

3 min read

Thanks to new AI models, Cisco is empowering contact centers with access to the most “uncommon knowledge”, creating insightful and predictable patterns of reality, shaping positive customer experiences.

4 min read

Cisco creates direct path to cloud and fuels contact center super agents with AI-powered capabilities

1 min read

See how Cisco is expanding its partnership with Google Cloud to bring CCAI-enabled capabilities (such as conversational IVR, chatbots and agent assist) to its contact center portfolio.

2 min read

Hear from Cisco Contact Center GM/VP Omar Tawakol and leading industry analyst Sheila McGee-Smith about how this new offering fills the unmet market needs for cloud-based solutions for large contact centers.