Cisco Customer Experience

Introducing the new Customer Success Experience on Cisco.com

A centralized resource center is now available at Cisco.com, purpose-built to empower you with the tools, knowledge, and community you need on your schedule, and on your terms.

April 7, 2026 • 2 min read

Surbhi Kaul

IDC Insights: What’s Next for Intelligent Technical Support?

In its recent study sponsored by Cisco, IDC reveals the true differentiator in the AI era is intelligent support. Surbhi Kaul shares how Cisco IQ meets the moment.

March 11, 2026 • 4 min read

Bhaskar Jayakrishnan

Cisco Services – Global Innovations, European Commitment

At Cisco Live San Diego 2025, Liz Centoni, EVP and Chief Customer Experience Officer, announced that Cisco Support and Professional services were moving beyond break-fix and reactive to personalized, proactive, and predictive experiences, noting that

February 10, 2026 • 3 min read

Kyle Barnes

Soaring to New Heights: How AI is Redefining the Airport Customer Experience

Learn more about how artificial intelligence (AI) is changing every aspect of air travel.

February 6, 2026 • 6 min read

Adele Trombetta

Cisco Customer Experience at Cisco Live 2026 Amsterdam

Enjoy a preview of Cisco Live 2026 Amsterdam from Adele Trombetta. Take a peek at what Cisco Customer Experience has planned this year.

February 3, 2026 • 4 min read

Kyle Barnes

Navigating Firewall Migrations: Best Practices and Palo Alto to Cisco Next-Gen Firewall Specifics

Walk through the complex undertaking of migrating firewalls from Palo Alto Networks to Cisco Next-Generation Firewalls.

January 15, 2026 • 7 min read

Tim (Wadhwa-)Brown

Prachi Mahapatra

Cisco Launches Global Threat Modeling Security Assessment Service for Threat-Informed Defense

In today’s threat landscape, resilience depends on understanding how your adversaries operate as well as understanding your own environment. Learn about Cisco Threat Modeling today.

January 14, 2026 • 3 min read

Joe Gleeson

Modernizing Chip Manufacturing: Intel IT’s Journey with Cisco CX

Intel IT’s Sr. Director of Global Infrastructure Services and winner of the CX Customer Hero of the Year Award, shares how Cisco CX helped modernize their network infrastructure.

December 18, 2025 • 4 min read

Jacqui Guichelaar

Cisco Live Melbourne 2025 Reflections: Transforming Cisco Customer Experience with AI and Human Expertise

Jacqui Guichelaar shares her reflections of Cisco Live Melbourne.

December 4, 2025 • 3 min read

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Cisco Customer Experience

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Cisco Customer Experience

Introducing the new Customer Success Experience on Cisco.com

IDC Insights: What’s Next for Intelligent Technical Support?

Cisco Services – Global Innovations, European Commitment

Soaring to New Heights: How AI is Redefining the Airport Customer Experience

Cisco Customer Experience at Cisco Live 2026 Amsterdam

Navigating Firewall Migrations: Best Practices and Palo Alto to Cisco Next-Gen Firewall Specifics

Cisco Launches Global Threat Modeling Security Assessment Service for Threat-Informed Defense

Modernizing Chip Manufacturing: Intel IT’s Journey with Cisco CX

Cisco Live Melbourne 2025 Reflections: Transforming Cisco Customer Experience with AI and Human Expertise