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agents augmented by AI

February 5, 2020

COLLABORATION

Zack Taylor

Introducing Webex Contact Center Enterprise [Webinar]

Hear from Cisco Contact Center GM/VP Omar Tawakol and leading industry analyst Sheila McGee-Smith about how this new offering fills the unmet market needs for cloud-based solutions for large contact centers.

Tags

  • #contactcenter
  • agents augmented by AI
  • CCaaS
  • Cisco Contact Center
  • cloud
  • cloud contact center
  • collaboration
  • contact center as a service
  • customer experience
  • customer journeys powered by the cloud
  • Webex Contact Center
  • Webex Contact Center Enterprise

November 11, 2019

COLLABORATION

Omar Tawakol

Cisco Introduces Cloud-based Webex Contact Center Portfolio at annual Cisco APJC Contact Centre Symposium

Omar Tawakol debuts Cisco direction for global, scalable, and cloud-based contact center to meet needs of all companies.

Tags

  • #contactcenter
  • agents augmented by AI
  • APJC
  • Bots and NLP
  • Cisco Contact Center
  • CloudCherry
  • customer engagement management
  • customer journeys powered by the cloud
  • customer satisfaction
  • data intelligence
  • ML
  • Net promoter score
  • Voice of the Customer
  • Voicea Enterprise Voice Assistant
  • Webex Contact Center

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