Enabling Innovation in Customer Experience while Optimizing the Multi-Cloud: Part Two
Analyze the impact of a multi-cloud environment and how it affects customer experience in part two of our blog series.
The Future of Customer Experience Begins Now
We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.
Enabling Innovation in Customer Experience while Optimizing the Multi-Cloud: Part One
Analyze the impact of a multi-cloud environment and how it affects customer experience in our two-part blog series.
All-Star Acceleration – Experts Look at What’s Next for Contact Center Technology
Cisco partnered with Gartner Research to create a set of deep insights that will accelerate development of the next generation contact center.
Monthly Update: The Secret to Improving Your Customer Experiences Lies Hidden Within Your Website
Check out our latest enhancements to Webex Experience Management that provide powerful customer journey insights to contact center and customer experience leaders!
Reimagining Customer Experience: Seizing Our Opportunity Together, Today
Check out the latest updates from the Cisco Customer Experience team and see how the news coming out of Partner Summit Digital can help you grow and be more profitable.
Getting Back to the Human
“My biggest New Year’s resolution is getting back to the human.” What began as a personal resolution became a business imperative for my entire team during the pandemic.
Why SOAR Is a Compelling Proposition for Your IT Security
An emerging security operations and incident response approach, called Security Orchestration, Automation, and Response (SOAR), is rapidly gaining traction. In this article, we discuss the current state of SOAR and why it is touted as the future of IT security.
Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions
This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.