customer experience

Automated Service Assurance at Microsecond Speed

Increasingly competitive enterprise service level agreements (SLAs) will require service providers to find and fix problems before customers notice.

January 25, 2022

WE ARE CISCO

JUMPing into Career Growth at Cisco

Pelin S. is an Engineer on our Supply Chain team and shares her journey as a participant of Cisco's JUMP Women's Development Cohort.

December 13, 2021

PARTNER

Two Digital Solutions That Simplify and Improve Customer Experience

Customers want to enjoy the value of our solutions without the complexities. So we need to make things easy for them by providing a simple digital end-to-end experience that eases their path to value and is tied to their business outcomes.

December 8, 2021

SP360: SERVICE PROVIDER

3 Things Service Providers MUST Do to Thrive During Tech Talent Shortages in the Post-Pandemic Marketplace

Amid "the great resignation" and in the waning stages of a global pandemic, service providers are faced with unique challenges and pressure to accelerate their transformation to next-generation technologies. Service Providers must be able to transform services, keep high reliability and train existing staff to bring to market next-generation technologies.

November 15, 2021

WE ARE CISCO

Learning What Love Can Do

Director of Customer Experience, John S. shares his story of giving back to the city of Los Angeles with his family and learning what love can do.