customer experience

July 8, 2021

PARTNER

Drive adoption and revenue by leveraging Solution Support

Introducing Cisco Solution Support: One single contract to consolidate all of our support services — including Smart Net Total Care for hardware support, Cisco CX Software Support, and third-party support for our Alliance Partner Products.

Cisco Financial Services welcomes imimobile

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Discover the pivotal role imimobile plays in financial services.

April 29, 2021

WE ARE CISCO

The Cisco Surprise of a Lifetime

Stephen is a Customer Success Specialist in Security, and shares the story of how his team (all 120 of them) surprised him ahead of his son's arrival.

March 31, 2021

COLLABORATION

To End Frustrating Customer Experiences, We Need a Connected Journey

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

March 26, 2021

PERSPECTIVES

Our Path to a More Effortless Licensing Experience

Things move fast in our industry, and when it’s time to change, you can’t hesitate. Cisco’s software transformation is a perfect example. And as we drive innovation in our software, you can trust that we will deliver more visibility into your entitlements and renewals, and more choice in how you purchase and use Cisco technology.

February 19, 2021

COLLABORATION

Cisco + IMImobile: Delivering the Future of Customer Experience, Together

Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

February 2, 2021

WE ARE CISCO

Leading a More Inclusive Future for All

This Black History Month, Customer Success Executive Melissa shares how Cisco's Employee Resource Organizations and our Conscious Culture help to power an inclusive future for all.

December 21, 2020

FINANCIAL SERVICES

Enabling Innovation in Customer Experience while Optimizing the Multi-Cloud: Part Two

Analyze the impact of a multi-cloud environment and how it affects customer experience in part two of our blog series.