customer experience

December 21, 2020

FINANCIAL SERVICES

Enabling Innovation in Customer Experience while Optimizing the Multi-Cloud: Part Two

Analyze the impact of a multi-cloud environment and how it affects customer experience in part two of our blog series.

December 14, 2020

FINANCIAL SERVICES

Enabling Innovation in Customer Experience while Optimizing the Multi-Cloud: Part One

Analyze the impact of a multi-cloud environment and how it affects customer experience in our two-part blog series.

October 28, 2020

PARTNER

Reimagining Customer Experience: Seizing Our Opportunity Together, Today

Check out the latest updates from the Cisco Customer Experience team and see how the news coming out of Partner Summit Digital can help you grow and be more profitable.

September 29, 2020

CUSTOMER EXPERIENCE

Getting Back to the Human

“My biggest New Year’s resolution is getting back to the human.” What began as a personal resolution became a business imperative for my entire team during the pandemic.

September 22, 2020

CUSTOMER EXPERIENCE

Why SOAR Is a Compelling Proposition for Your IT Security

An emerging security operations and incident response approach, called Security Orchestration, Automation, and Response (SOAR), is rapidly gaining traction. In this article, we discuss the current state of SOAR and why it is touted as the future of IT security.

September 17, 2020

COLLABORATION

Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions

This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.