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We’re Listening Blog Series: Sea Change – CX Lab on the move at Cisco Live
Perspectives
Boats are a passion of mine. As any boating enthusiast will attest, boat owners are constantly looking for enhancements – a tweak here and there to improve their vessel and
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Turning Retailers into Superheroes: Join Us at Cisco Live
Retail and Hospitality
Today we hear about “transforming the customer experience,” but for developers and IT staffers, what does this really mean? Join us in Las Vegas at Cisco Live on June 25-29, where
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Is Online Banking Getting Old?
Financial Services
Many years ago, my family used to drive to our local community bank to cash checks, make deposits, and pay bills. My grandmother would wait in a longer line to
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Customer Experience and Cloud. Why Cisco?
Cloud
I recently wrote a previous blog about Starbucks Digital Transformation to highlight that, it is really happening and that there are actual business results out of their strategy. It is
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We’re Listening Blog Series: Making Lemonade – Turning Negative Customer Feedback into a Positive
PerspectivesOur hyper-connected world allows for an open market and on-demand access to products and services 24/7. This puts customers in the driver’s seat and when competing products are equal, customer
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Securing Your Retail Network with Cisco SAFE in the Age of WannaCry
Retail and HospitalityThousands of companies around the globe were affected this week by a major ransomware attack called WannaCry. Ransomware is a type of cyberattack that encrypts data until the user pays
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customer experience
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