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Nayankumar Vaghela

Director - Product Management

Contact Center Business Unit

Nayan Vaghela, Director of Product Management of Cisco’s Contact Center Business Unit, brings more than 28 years of experience in the telephony and contact center industries to his role where he leads product strategy, solution roadmap, and product lifecycle management across Cisco’s on-premises and cloud contact center platforms. Nayan has worked on the product management team for Cisco Contact Center for over 10 years. Prior to joining Cisco, Nayan led a pre-sales team focused on unified communications and call center solutions for Avaya GlobalConnect in India. Nayan holds a master’s degree in Business Administration in marketing, and a Bachelor of Science degree in Electronics and Communication from Gujarat University, India.

Articles

May 20, 2021

1

COLLABORATION

Bringing Cloud Services to On-Premises Contact Centers

3 min read

Whether you’re an IT admin or a contact center agent, we’ve added benefits to make your job easier and enhance the way your on-premises contact center operates.

February 18, 2020

2

COLLABORATION

Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5

4 min read

Cisco creates direct path to cloud and fuels contact center super agents with AI-powered capabilities

June 30, 2015

6

COLLABORATION

Small Business – Make it Big with Positive Customer Experience

2 min read

Last week, I had an opportunity to attend an event for small and medium-sized businesses. It was an amazing experience. The business leaders there shared a passion for their solutions and a desire to take their companies to the next level and “make it big”. In a technology-enabled world, the features and functionalities of a […]