Nayankumar Vaghela

Nayan Vaghela is Product Line Manager with Collaboration Business Applications Business Unit focussing on mid-market customer collaboration solutions. In his current role, he is responsible for overall solution roadmap, life cycle and marketing strategies for Contact Center Express, Cisco Unified Intelligence Center and SocialMiner solutions. Nayan has been passionate about creating solutions which helps businesses to provide great customer experience. Nayan has more than 24 years of experience in telephony industry with more than 15 years of experience in customer care field and has been working with Cisco since 2008.