Cisco Blog

Announcing the New Cognitive and Collaborative Contact Center

Collaboration

Vasili Triant
March 21, 2019 - 1 Comment

Today I’m thrilled to highlight some exciting enhancements we’re unveiling at Enterprise Connect, that leverage the power of cloud analytics and AI. We’re calling it Cognitive Collaboration for the contact

Enterprise Connect 2019: Discover the X factor in the New Webex and Cisco Contact Center

Collaboration

Aruna Ravichandran
March 17, 2019 - 0 Comments

Cisco will soon launch a new kind of intelligence that will change how we connect and collaborate with people. Join us at Enterprise Connect 2019 as we reveal the X

Shaping the Future of Contact Centers and Customer Experiences

Collaboration

Vasili Triant
March 7, 2019 - 2 Comments

In the words of author and entrepreneur Seth Godin, “It’s easier to love a brand when the brand loves you back.” So how do you love your customer back? Companies

Analysts’ Day: The Experts are Impressed with Cognitive Collaboration

Collaboration

Aruna Ravichandran
March 6, 2019 - 0 Comments

Industry analysts validate Cisco’s vision of cognitive collaboration, that the enormous power of AI will help us leverage instantly available, accessible data to better communicate and collaborate.

Customer Journey Solutions Release 12.0 has arrived

Collaboration

Tod Famous
February 11, 2019 - 0 Comments

Customer Journey Solutions Release 12.0 enhances on-premises and hosted contact center solutions, including intuitive tools that enable agents to drive quicker resolution closure, creating more meaningful customer interactions.

Going Nowhere Fast?

Collaboration

Zack Taylor
February 5, 2019 - 1 Comment

Too much information can turn out to be not enough if the customer doesn’t receive the benefits and your value proposition is not enhanced by the interaction. To take action,

Hybrid Chat for Cisco Journey Solutions

Developer

Massimiliano Caranzano
December 13, 2018 - 0 Comments

Combining Cisco architectures with Google artificial intelligence to build a hybrid chat solution through open API’s to allow easy customization of the end customer solution.

1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care

Collaboration

Carmen Logue
November 13, 2018 - 2 Comments

To help customers like you and me, 1-800 Contacts has recently started using Apple Business Chat – a new way for users to communicate directly with businesses using the Messages

Improve Retail Experience with Collaboration Technology

Collaboration

Kendra Gallegos
August 13, 2018 - 0 Comments

Retailers have reaped the benefits of analyzing structured data for years. But they’re only now starting to tap into the power of unstructured data, like consumer behavior.

The Future of Contact Center: Cisco and AI Pave the Way

Collaboration

Tod Famous
July 26, 2018 - 10 Comments

Cisco brings advances in intelligent care to contact centers by adopting AI solutions that enhance the customer journey. Contact centers can now evolve from cost centers to strategic assets.

contact center

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