contact center

Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month honored for improving customer service technology and customer experience.

Being there for customers is more important than ever. Cisco CX offers advisory services, support, and solutions to help you leverage next-gen contact center capabilities to stay connected.

Cisco Contact Center noted for focus on AI, flexible cloud, and UCC capabilities, among other features by industry analyst firm Aragon Research

ZK Research, Cisco, and Selligent discuss how companies can proactively improve customer experiences by having full visibility into all aspects of the customer journey.

Artificial Intelligence implementations in contact centers are the primary way to improve first contact resolution (FSR) and drive customer experience and retention to a point where a huge percentage of the customer interactions can be resolved by well-designed bots.

Cisco shares its vision of customer experience and the critical role of the contact center in driving loyalty and competitive differentiation.

Thanks to new AI models, Cisco is empowering contact centers with access to the most “uncommon knowledge”, creating insightful and predictable patterns of reality, shaping positive customer experiences.

Cisco creates direct path to cloud and fuels contact center super agents with AI-powered capabilities

See how Cisco is expanding its partnership with Google Cloud to bring CCAI-enabled capabilities (such as conversational IVR, chatbots and agent assist) to its contact center portfolio.