contact center

2 min read

With a suite of new devices poised to enhance our already robust portfolio and immersive experiences within Webex itself, we're geared towards propelling your success to new heights. Here's a rundown of the incredible innovations we've shared at Enterprise Connect.

4 min read

Financial services institutions have learned that world-class customer experience requires a world-class agent experience. The evolution of digital channels and modern cross-channel customer journeys increasingly rely on the contact center. If you don’t know what’s happening, you don’t know what’s happening — and that lack of visibility is a problem.

1 min read

It gives me great pleasure to announce that Webex Contact Center, our contact center as a service (CCaaS) solution, has been added to our agency offer. 

3 min read

Here are three ways with the help from Cisco and some of our partners to accelerate your digital strategy in 2023.

4 min read

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

4 min read

Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

3 min read

Join industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol, on February 3rd, as they discuss the five essential elements for the contact center platform of the future.

6 min read

We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.

6 min read

Innovations Designed to Deliver a Virtual Experience That’s 10x Better Than In-Person Interactions