contact center

Cisco Delivers a Full Suite of Enterprise-class Services to Enable Collaboration Without Compromise

Last week, I had the opportunity to spend quality time with partners, customers and Cisco sellers at our 10th Annual Contact Center Summit.

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The Artificial Intelligence Journey in Contact Centers

See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.

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Don’t Let Your Contact Center Fall Into the Complexity Trap

Removing complexity from customer experience

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Introducing Plug and Play Business Application Connectors for Webex Contact Center

CRM and ticketing connectors create seamless agent and customer experiences in the contact center

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Bringing Reality to the Cognitive Contact Center

Artificial Intelligence, cloud analytics, and collaboration create cognitive experiences in the contact center

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Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”

Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible…

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Demystifying Artificial Intelligence’s Role in Contact Centers

AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According…

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If We Could Save Time In a Bottle, Would We? Time Distortion and the Contact Center

Time distortion is a common inflection point for positive or negative customer interactions. This is very true when managing a contact center.

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Cisco Contact Center in action at Google Cloud Next Conference

We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google.

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Announcing the New Cognitive and Collaborative Contact Center

Today I’m thrilled to highlight some exciting enhancements we’re unveiling at Enterprise Connect, that leverage the power of cloud analytics and AI. We’re calling it Cognitive Collaboration for the contact

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