-
The Customer Journey Is the Destination
Collaboration
A customer’s experience with a brand should be a fulfilling journey that anticipates their needs. Cisco Customer Care Solutions has been on a journey of its own.
Read More -
Messaging Helps Informal Customer Care Teams Win
Collaboration
Informal customer care will continue to supplement formal customer care. Everyone in your organization should be able to provide customer support. Expect new ways of blending informal and formal customer
Read More -
![]()
Enterprise Connect, Day 3: Let’s Talk about Contact Center
Collaboration
Teamwork is absolutely important, but even if you come up with the best product or service on the planet, it’s your customers who can make or break your business. So,
Read More -
![]()
Artificial Intelligence in Customer Care
Collaboration
Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.
Read More -
![]()
Six Contact Center Predictions for 2018
Collaboration
Cisco’s contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.
Read More -
![]()
7 Things to Know About AI and Customer Care
CollaborationSeven things to know AI and customer care that could result in lower costs and better service for customers globally.
Read More -
![]()
Cisco and BT Research the Digital Consumer
CollaborationCisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.
Read More -
![]()
Crowdsourcing Your Contact Center Agents. Is It Coming?
CollaborationThe Cisco Finesse agent desktop is designed to provide a great experience for customer support agents, and provides a flexible and open interface.
Read More -
![]()
The Cisco Customer Care Power Chord
CollaborationWe’ve been building our own power chord for customer care products — include the right solutions, the right partners, and the right story. Our story is how the Connected Digital
Read More -
![]()
A New Groove: Cisco Customer Care Release 11.6
CollaborationIn developing Customer Care Release 11.6, our team worked closely with partners and a record number of field trial customers. They followed four key principles: flexibility, usability, simplicity, and great
Read More
contact center
-
Connect with Collaboration
-
Latest Rewards
