contact center

October 17, 2019

PARTNER

A Call Center with more Bang for your Buck

When Mcredit, a Vietnamese financial center, was struggling to keep their call center running efficiently to tend to customers, find out how our Partner Base Business Solutions answered their call.

September 26, 2019

PARTNER

Cisco Delivers a Full Suite of Enterprise-class Services to Enable Collaboration Without Compromise

Last week, I had the opportunity to spend quality time with partners, customers and Cisco sellers at our 10th Annual Contact Center Summit.

June 11, 2019

COLLABORATION

Bringing Reality to the Cognitive Contact Center

Artificial Intelligence, cloud analytics, and collaboration create cognitive experiences in the contact center

May 30, 2019

COLLABORATION

Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”

Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...

May 23, 2019

COLLABORATION

Demystifying Artificial Intelligence’s Role in Contact Centers

AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...