contact center

This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.

Cisco, Quantiphi, and Google Cloud present the benefits and opportunities of using AI in the contact center to improve agent and customer experiences.

Guest Forrester Research and Cisco Contact Center explore the relationship between CX and customer service to create customer-centricity and customer experience success

in collaboration with Mary Mazon Until recently, when we talked about business continuity planning (BCP), the focus had mainly been to prepare for major unforeseen events happening in parts of the world. For example, an earthquake in northern California or a severed undersea Internet cable rendering some data centers or office locations inaccessible. Companies have learned from past experiences to ensure that […]

Check out this month's update on new capabilities that help organizations improve workplace collaboration, productivity, and customer experience in our Cisco Contact Center portfolio.

Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month honored for improving customer service technology and customer experience.

Being there for customers is more important than ever. Cisco CX offers advisory services, support, and solutions to help you leverage next-gen contact center capabilities to stay connected.

Cisco Contact Center noted for focus on AI, flexible cloud, and UCC capabilities, among other features by industry analyst firm Aragon Research

ZK Research, Cisco, and Selligent discuss how companies can proactively improve customer experiences by having full visibility into all aspects of the customer journey.