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1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care
Collaboration
To help customers like you and me, 1-800 Contacts has recently started using Apple Business Chat – a new way for users to communicate directly with businesses using the Messages
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Improve Retail Experience with Collaboration Technology
Collaboration
Retailers have reaped the benefits of analyzing structured data for years. But they’re only now starting to tap into the power of unstructured data, like consumer behavior.
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The Future of Contact Center: Cisco and AI Pave the Way
Collaboration
Cisco brings advances in intelligent care to contact centers by adopting AI solutions that enhance the customer journey. Contact centers can now evolve from cost centers to strategic assets.
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Cisco Customer Journey Solutions for Contact Centers Now Support Apple Business Chat
CollaborationCisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app
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5 Reasons Cloud UC and BroadSoft Are Top of Mind
Collaboration
Five ways the combined strength of the Cisco and BroadSoft calling portfolios is helping you accelerate transitioning to cloud.
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The Customer Journey Is the Destination
Collaboration
A customer’s experience with a brand should be a fulfilling journey that anticipates their needs. Cisco Customer Care Solutions has been on a journey of its own.
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Messaging Helps Informal Customer Care Teams Win
CollaborationInformal customer care will continue to supplement formal customer care. Everyone in your organization should be able to provide customer support. Expect new ways of blending informal and formal customer
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Enterprise Connect, Day 3: Let’s Talk about Contact Center
Collaboration
Teamwork is absolutely important, but even if you come up with the best product or service on the planet, it’s your customers who can make or break your business. So,
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Artificial Intelligence in Customer Care
Collaboration
Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.
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Six Contact Center Predictions for 2018
Collaboration
Cisco’s contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.
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contact center
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