Cisco Blog

Introducing Plug and Play Business Application Connectors for Webex Contact Center

Collaboration

Chris Featherstone
June 13, 2019 - 3 Comments

CRM and ticketing connectors create seamless agent and customer experiences in the contact center

Bringing Reality to the Cognitive Contact Center

Collaboration

Vasili Triant
June 11, 2019 - 1 Comment

Artificial Intelligence, cloud analytics, and collaboration create cognitive experiences in the contact center

Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”

Collaboration

Zack Taylor
May 30, 2019 - 0 Comments

Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible…

Demystifying Artificial Intelligence’s Role in Contact Centers

Collaboration

Vasili Triant
May 23, 2019 - 0 Comments

AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According…

If We Could Save Time In a Bottle, Would We? Time Distortion and the Contact Center

Collaboration

Zack Taylor
April 24, 2019 - 2 Comments

Time distortion is a common inflection point for positive or negative customer interactions. This is very true when managing a contact center.

Cisco Contact Center in action at Google Cloud Next Conference

Collaboration

Tod Famous
April 10, 2019 - 0 Comments

We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google.

Announcing the New Cognitive and Collaborative Contact Center

Collaboration

Vasili Triant
March 21, 2019 - 1 Comment

Today I’m thrilled to highlight some exciting enhancements we’re unveiling at Enterprise Connect, that leverage the power of cloud analytics and AI. We’re calling it Cognitive Collaboration for the contact

Enterprise Connect 2019: Discover the X factor in the New Webex and Cisco Contact Center

Collaboration

Aruna Ravichandran
March 17, 2019 - 0 Comments

Cisco will soon launch a new kind of intelligence that will change how we connect and collaborate with people. Join us at Enterprise Connect 2019 as we reveal the X

Shaping the Future of Contact Centers and Customer Experiences

Collaboration

Vasili Triant
March 7, 2019 - 2 Comments

In the words of author and entrepreneur Seth Godin, “It’s easier to love a brand when the brand loves you back.” So how do you love your customer back? Companies

Analysts’ Day: The Experts are Impressed with Cognitive Collaboration

Collaboration

Aruna Ravichandran
March 6, 2019 - 0 Comments

Industry analysts validate Cisco’s vision of cognitive collaboration, that the enormous power of AI will help us leverage instantly available, accessible data to better communicate and collaborate.

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