contact center

Financial services institutions have learned that world-class customer experience requires a world-class agent experience. The evolution of digital channels and modern cross-channel customer journeys increasingly rely on the contact center. If you don’t know what’s happening, you don’t know what’s happening — and that lack is visibility a problem.

It gives me great pleasure to announce that Webex Contact Center, our contact center as a service (CCaaS) solution, has been added to our agency offer. 

Here are three ways with the help from Cisco and some of our partners to accelerate your digital strategy in 2023.

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

Join industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol, on February 3rd, as they discuss the five essential elements for the contact center platform of the future.

We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.

Innovations Designed to Deliver a Virtual Experience That’s 10x Better Than In-Person Interactions

Cisco partnered with Gartner Research to create a set of deep insights that will accelerate development of the next generation contact center.