contact center

August 3, 2020

COLLABORATION

Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month honored for improving customer service technology and customer experience.

June 29, 2020

CUSTOMER EXPERIENCE

Stay Connected with the Contact Center of the Future

Being there for customers is more important than ever. Cisco CX offers advisory services, support, and solutions to help you leverage next-gen contact center capabilities to stay connected.

April 27, 2020

COLLABORATION

Skyrocket Cisco Contact Center Efficiency with Artificial Intelligence

Artificial Intelligence implementations in contact centers are the primary way to improve first contact resolution (FSR) and drive customer experience and retention to a point where a huge percentage of the customer interactions can be resolved by well-designed bots.