contact center

March 31, 2021

COLLABORATION

To End Frustrating Customer Experiences, We Need a Connected Journey

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

February 19, 2021

COLLABORATION

Cisco + IMImobile: Delivering the Future of Customer Experience, Together

Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

September 17, 2020

COLLABORATION

Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions

This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.