Cisco Contact Center

September 26, 2023

FINANCIAL SERVICES

Cisco Contact Center Delivering Visibility to Improve the Banking Experience

Financial services institutions have learned that world-class customer experience requires a world-class agent experience. The evolution of digital channels and modern cross-channel customer journeys increasingly rely on the contact center. If you don’t know what’s happening, you don’t know what’s happening — and that lack of visibility is a problem.

March 31, 2021

COLLABORATION

To End Frustrating Customer Experiences, We Need a Connected Journey

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

February 19, 2021

COLLABORATION

Cisco + IMImobile: Delivering the Future of Customer Experience, Together

Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

October 5, 2020

COLLABORATION

Looking for Best of the Best Bragging Rights? Nominations are Open for the 2nd Annual Webex Awards!

Recognizing the best, from the best. Nominations are open now to recognize and celebrate fabulous collaboration customers, like you. We are excited to see what you’ve been doing with Webex this year.

September 17, 2020

COLLABORATION

Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions

This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.