Cisco Contact Center

January 11, 2024


Empowering Crisis-Affected Communities: Cisco’s Commitment to IRC Signpost

3 min read

In times of crisis, armed conflict, or natural disasters, people are forced to make life-changing decisions under extreme pressure. Access to timely, accurate, and straightforward safety information is an invaluable resource for these communities as they relocate, search for critical services and struggle with complex problems.

September 26, 2023


Cisco Contact Center Delivering Visibility to Improve the Banking Experience

4 min read

Financial services institutions have learned that world-class customer experience requires a world-class agent experience. The evolution of digital channels and modern cross-channel customer journeys increasingly rely on the contact center. If you don’t know what’s happening, you don’t know what’s happening — and that lack of visibility is a problem.

March 31, 2021


To End Frustrating Customer Experiences, We Need a Connected Journey

4 min read

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

February 19, 2021


Cisco + IMImobile: Delivering the Future of Customer Experience, Together

4 min read

Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

December 17, 2020


The Future of Customer Experience Begins Now

6 min read

We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.

October 5, 2020


Looking for Best of the Best Bragging Rights? Nominations are Open for the 2nd Annual Webex Awards!

1 min read

Recognizing the best, from the best. Nominations are open now to recognize and celebrate fabulous collaboration customers, like you. We are excited to see what you’ve been doing with Webex this year.

September 17, 2020


Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions

3 min read

This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.