Cisco Contact Center

May 30, 2019


Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”

Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...

July 20, 2018


Cisco Customer Journey Solutions for Contact Centers Now Support Apple Business Chat

Cisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.