Cisco Contact Center

Financial services institutions have learned that world-class customer experience requires a world-class agent experience. The evolution of digital channels and modern cross-channel customer journeys increasingly rely on the contact center. If you don’t know what’s happening, you don’t know what’s happening — and that lack of visibility is a problem.

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.

Cisco partnered with Gartner Research to create a set of deep insights that will accelerate development of the next generation contact center.

Check out our latest enhancements to Webex Experience Management that provide powerful customer journey insights to contact center and customer experience leaders!

Recognizing the best, from the best. Nominations are open now to recognize and celebrate fabulous collaboration customers, like you. We are excited to see what you’ve been doing with Webex this year.

This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.

Cisco, Quantiphi, and Google Cloud present the benefits and opportunities of using AI in the contact center to improve agent and customer experiences.