contact center software

February 19, 2021

COLLABORATION

Cisco + IMImobile: Delivering the Future of Customer Experience, Together

4 min read

Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

December 17, 2020

COLLABORATION

The Future of Customer Experience Begins Now

6 min read

We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.

September 17, 2020

COLLABORATION

Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions

3 min read

This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.

April 27, 2020

COLLABORATION

Skyrocket Cisco Contact Center Efficiency with Artificial Intelligence

3 min read

Artificial Intelligence implementations in contact centers are the primary way to improve first contact resolution (FSR) and drive customer experience and retention to a point where a huge percentage of the customer interactions can be resolved by well-designed bots.