Getting Back to the Human
“My biggest New Year’s resolution is getting back to the human.” What began as a personal resolution became a business imperative for my entire team during the pandemic.
Customer Experience
Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions
This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.
Join our Webinar: Transforming the Contact Center with Artificial Intelligence
Cisco, Quantiphi, and Google Cloud present the benefits and opportunities of using AI in the contact center to improve agent and customer experiences.
Future of Work Webinar with Guest Forrester Research: Demystifying the Contact Center’s Role in CX
Guest Forrester Research and Cisco Contact Center explore the relationship between CX and customer service to create customer-centricity and customer experience success
When the crowds return, we’ll be ready!
While so many large-scale events have been put on pause during 2020, what hasn’t stopped is Cisco’s efforts to continue to innovate when talking about High-Density Wi-Fi.
Reimagine what’s possible for our customers and partners at Cisco IMPACT
At Cisco IMPACT, our entire global sales team, along with our Cisco executives and business leaders, come together to learn, strategize, celebrate, and innovate. Learn how Customer Experience is at the top of Cisco’s strategy re-imagining the
Accelerate Business Resiliency with a Custom Strategy and Roadmap
The CX offer for Business Resiliency Strategy and Roadmap accelerates adoption and speeds business resiliency while creating a safer workspace, addressing health-related requirements, and mitigating risk by leveraging experts and best practices.
In Sickness and in Health
Bill and Dorris have been married for 67 years, never spending a day apart. When illness and a global healthcare crisis separated them, Cisco stepped in to bring them back together.
Speed Deployment of Pop-up Sites and Maintain Social Distancing with Cisco Expertise
The CX offer for Pop-up Sites delivers a packaged IT infrastructure kit to help ensure quality care, safe workspaces, continued education, and reliable connectivity for workspaces, clinics and classroom pop-up sites.