Enabling Innovation in Customer Experience while Optimizing the Multi-Cloud: Part One
Analyze the impact of a multi-cloud environment and how it affects customer experience in our two-part blog series.
Customer Experience
All-Star Acceleration – Experts Look at What’s Next for Contact Center Technology
Cisco partnered with Gartner Research to create a set of deep insights that will accelerate development of the next generation contact center.
Monthly Update: The Secret to Improving Your Customer Experiences Lies Hidden Within Your Website
Check out our latest enhancements to Webex Experience Management that provide powerful customer journey insights to contact center and customer experience leaders!
Reimagining Customer Experience: Seizing Our Opportunity Together, Today
Check out the latest updates from the Cisco Customer Experience team and see how the news coming out of Partner Summit Digital can help you grow and be more profitable.
Getting Back to the Human
“My biggest New Year’s resolution is getting back to the human.” What began as a personal resolution became a business imperative for my entire team during the pandemic.
Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions
This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.
Join our Webinar: Transforming the Contact Center with Artificial Intelligence
Cisco, Quantiphi, and Google Cloud present the benefits and opportunities of using AI in the contact center to improve agent and customer experiences.
Future of Work Webinar with Guest Forrester Research: Demystifying the Contact Center’s Role in CX
Guest Forrester Research and Cisco Contact Center explore the relationship between CX and customer service to create customer-centricity and customer experience success
When the crowds return, we’ll be ready!
While so many large-scale events have been put on pause during 2020, what hasn’t stopped is Cisco’s efforts to continue to innovate when talking about High-Density Wi-Fi.