Customer Experience

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Cisco’s AI-powered, data-driven customer experience management solution blends with contact center to improve customer experiences at every touchpoint in their journey.

5 min read

Cisco’s AI-powered, data-driven capabilities fuel call center agents with context and feedback sentiment to improve customer experiences

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Like any significant transformation effort, automation must be grounded in a robust strategy. Read pitfalls to avoid and ways Cisco CX is here to help you achieve your network automation goals.

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Deliver both technology and business transformation at the same time. Let Cisco Customer Service (CX) show you how with a super power called Collaborative Intelligence.

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Monday marks the start of Cisco Live Barcelona and this year Cisco Customer Experience is showing up bigger and more connected than ever before. From the mainstage keynote to the 85+ CX-led sessions, there are over a hundred opportunities to engage with Cisco CX.

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Read through some "cliff notes" from our recent Cisco Partner Summit to see how Cisco's CX lifecycle strategy impacts our partners across three areas of focus: Monetize, Operationalize and Organize.

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Being progressive includes being at the forefront with the latest innovations. With this in mind, the IT team at Mason realized they should standardize on a communication and collaboration platform. Here's their journey.

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Does AI improve customer experiences in real-time? Why or Why Not?

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At Cisco, we know that successful adoption of our services will help you transform your business, perhaps in ways you didn’t even know were possible.