call center solutions

September 17, 2020

COLLABORATION

Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions

This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.

April 27, 2020

COLLABORATION

Skyrocket Cisco Contact Center Efficiency with Artificial Intelligence

Artificial Intelligence implementations in contact centers are the primary way to improve first contact resolution (FSR) and drive customer experience and retention to a point where a huge percentage of the customer interactions can be resolved by well-designed bots.

April 23, 2020

DEVELOPER

Architecting Work-from-Home Solutions that Scale

See how Cisco worked with India's government to overcome strict VoIP policies restrictions and enable call center employees to work from home.