Analytics & Intelligent Automation

Putting AI Into AIOps: A Future Beyond Dashboards

AIOps, powered by AI, transforms IT operations, revolutionizing industries and driving operational excellence. Are you ready to lead the charge?

September 13, 2024 • 5 min read

Pat Bodin

The Journey: Quantum’s Yellow Brick Road

GenAI & Quantum Computing forge a secure path across industry use cases. Where GenAI accelerates analysis, PQC safeguards data from future quantum threats. Together, they unlock a healthier future.

April 15, 2024 • 4 min read

Pat Bodin

Mike Isaia

The Convergence: AI, Confidential Computing, and Blockchain

Imagine a world where AI develops revolutionary EV batteries, securely analyzing confidential data while collaborating with partners. This powerful combo of AI, Confidential Computing, and Blockchain unlocks a future of secure innovation in electric

March 6, 2024 • 4 min read

Lexie Bond

How We Create Human Escalation Paths in Cisco’s Digital Experiences

The full breadth of customer experience is not just digital – it’s a human-to-digital hybrid experience. By empowering our agents and partners with the context they need to help our customers be successful in their adoption or renewal journeys, we are

November 15, 2023 • 4 min read

Maureen Robbs

Building a transparent Notification Center to Enable Customer Control

Personalization is critical to a guided customer experience. It helps build trust, foster relationships, and enables a deeper connection with customers.

October 4, 2023 • 4 min read

Maureen Robbs

Failing Forward – What We Learned at Cisco from a “Failed” Digital Orchestration Pilot

After a year-long pilot of an industry-leading orchestration vendor failed, we asked, "How do we fail forward?" As we encountered each challenge, we took a step back and evaluated what we learned and how we could use that to achieve our goals.

March 27, 2023 • 10 min read

Rammesh Rajagopal

Operationalizing Objectives to Outcomes

Any transformation effort needs an effective way to measure success. "What cannot be measured, cannot be improved" - but identifying and establishing the right metrics is the key to making any meaningful improvement.

August 2, 2022 • 4 min read

Jennifer Redmon

Farewell: 13 Lessons I’ve Learned in 13 Years at Cisco

Cisco's Chief Data & Analytics Evangelist, shares 13 lessons she's learned in her 13 years at Cisco as she prepares to take the next step in her career.

April 18, 2022 • 5 min read

Gregory Mermoud

Why Automation Will Unlock The Power of AI in Networking (Part 2)

Explore how AI can fall prey to spurious correlations in the context of networking, and how automation can help overcoming these limitations.

April 7, 2022 • 3 min read

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Analytics & Intelligent Automation

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