Analytics & Intelligent Automation

Cisco’s Analytics & Intelligent Automation Blog connects you with technical leaders at Cisco who are driving innovation across analytical and intelligent automation domains, including data science, artificial intelligence, machine learning, computer vision, and much more.

IPv6+Automation: A Winning Combination

IPv6+Automation: A Winning Combination

Join us at Cisco Live to learn more about how IPv6, together with automation, can offer real opportunities for your company. Ultimately, the transition to IPv6 opens doors for you to build a more efficient, scalable, modern network. 

How We Create Human Escalation Paths in Cisco’s Digital Experiences

How We Create Human Escalation Paths in Cisco’s Digital Experiences

The full breadth of customer experience is not just digital – it’s a human-to-digital hybrid experience. By empowering our agents and partners with the context they need to help our customers be successful in their adoption or renewal journeys, we are improving that experience for everyone.

Building a transparent Notification Center to Enable Customer Control

Building a transparent Notification Center to Enable Customer Control

Personalization is critical to a guided customer experience. It helps build trust, foster relationships, and enables a deeper connection with customers.

Failing Forward – What We Learned at Cisco from a “Failed” Digital Orchestration Pilot

After a year-long pilot of an industry-leading orchestration vendor failed, we asked, "How do we fail forward?" As we encountered each challenge, we took a step back and evaluated what we learned and how we could use that to achieve our goals.

Operationalizing Objectives to Outcomes

Any transformation effort needs an effective way to measure success. "What cannot be measured, cannot be improved" - but identifying and establishing the right metrics is the key to making any meaningful improvement.

Farewell: 13 Lessons I’ve Learned in 13 Years at Cisco

Cisco's Chief Data & Analytics Evangelist, shares 13 lessons she's learned in her 13 years at Cisco as she prepares to take the next step in her career.

Connecting Data Sources

Almost all organizations have lots of data. However, many would admit that they are not realizing its full potential. In fact, “Cross-industry studies show that on average, less than half of an organization’s structured data is actively used in making decisions—and less than 1% of its unstructured data is analyzed or used at all,” as stated […]

Why Automation Will Unlock The Power of AI in Networking (Part 1)

You have probably heard about the old adage “Correlation does not imply causation.” In this article, we explore correlation and causality, why you should care about this, and how automation can help us in this regard.

Congratulations to the 3rd Annual Data Science Award Winners!

Cisco's 3rd Annual Data Science Awards celebrates innovations across 5 categories: Product or Service Innovation,  Customer or Workforce Experience, Cost Reduction, Top Line Revenue Growth, and Benefitting Humanity.

International Women’s Day Spotlight: In Celebration of Introverted Women Like Anitha Gollapudi

On International Women's day, Cisco’s Data and Analytics Office is proud to celebrate Anitha Gollapudi, who shows that indeed, an introverted woman can be successful in tech.

Insights from Cisco’s First Chief Data & Analytics Officer, Pallaw Sharma

Join the conversation with Cisco's first Chief Data & Analytics Officer, Pallaw Sharma, as we discuss trends and how to derive business value from data.