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Curt Hill

Senior Vice President

Customer Assurance

Curt Hill is Senior Vice President of Customer Assurance (CA), a global customer experience group that provides the highest level of escalation support to resolve Cisco’s most complex and critical customer issues. Curt is also responsible for customer listening and data protection, investigating and reporting Cisco product security vulnerabilities and overseeing regulatory requirements and industry certifications.

During his 20+ year tenure at Cisco, Curt has developed advanced technology solutions, simplified complex business issues, strengthened stakeholder alliances, and built collaborative cross-functional teams. A strong customer advocate, strategist, growth driver, and change agent, he is adept at anticipating problems, averting crisis situations, and implementing creative solutions to resolve issues and exceed customer expectations.

Curt joined Cisco as a customer support engineer then went on to lead several global technical support organizations. Under his leadership, these teams launched new support models and services for Cisco’s global service provider and enterprise customers.

Prior to leading the CA organization, Curt held various leadership roles at Cisco, planning, developing, and managing technology and business services. He developed and transitioned multiple services models from free to fee-based and created and implemented premier services for top tier customers in global service provider and enterprise markets.

An active participant in inclusion and collaboration initiatives within Cisco and in the industry, Curt is a member of the National Center for Women & Information Technology (NCWIT) Workforce Alliance program and participates in Cisco’s Connected Women program.

Before joining Cisco, Curt held positions with Hewlett-Packard, Novell, and AT&T. He earned a master’s in computer science and a Bachelor of Science in Business Administration from the University of Phoenix and is a Cisco Certified Internetwork Expert and Certified Novell Engineer. He sits on the San Jose State University Engineering Industry Advisory Council and is an active member of SSPA, CXPA, TSIA, and Field Services.

Articles

October 23, 2020

CUSTOMER EXPERIENCE

3 Ways to Stay Safe During National Cybersecurity Awareness Month (and Beyond)

Organizations must remain constantly alert to detect and defend against the latest cybersecurity threats. Taking basic protection steps can go a long way in reducing vulnerabilities.

August 12, 2020

CUSTOMER EXPERIENCE

Five Elements to Help Your Org Survive and Thrive During Crises

Spending time planning, building, and exercising business resiliency plans for your most significant risks helps you face any crisis, even the unexpected. Here are 5 things you can do to help navigate any crisis.

February 21, 2020

CUSTOMER EXPERIENCE

To Upgrade or Not Upgrade? That Should Not be the Question

Do you ride old network software until it's unsupported or dead? Read about the benefits of maintaining up-to-date software and how they far outweigh the landmines of staying on old, unsupported versions.

November 15, 2019

PERSPECTIVES

Need your digital transformations to succeed? Start with an Adaptive Mindset  

Why do some transformations succeed and other fail? I read some research recently from PMI, Gartner and other sources saying that 71% of IT projects are failures — 19% are utter failures. Another survey found that 51% of digital transformation projects had stalled or been abandoned altogether. Clearly something is lacking in these initiatives. Is […]

January 22, 2019

PERSPECTIVES

Reaffirming Cisco’s Commitment to Secure Data on Global Data Privacy Day

Data fuels today’s economy. It’s at the center of how companies develop strategies, execute plans, make decisions, and manage business. From demographics to personal preferences, data allows companies to personalize and tailor...

January 16, 2019

PERSPECTIVES

Creating Delightful Visits to Cisco’s Customer Experience Centers

You know how it is when you have guests coming over. You want to be ready for them. You want a nice physical environment and you want to make sure...

November 21, 2018

PERSPECTIVES

We’re Listening – to people and communities in need

It’s Thanksgiving week in the U.S., a time for gratefulness and gathering. For most of us, having a safe place to live and enjoy time with friends and family is...

October 22, 2018

PERSPECTIVES

Notice a Difference in our Field Notices?

As technology becomes more complex, and an exponential number of things become more connected, the underlying code that powers it all becomes more difficult to produce. As a result, hardware...

June 28, 2018

PERSPECTIVES

Licensed to thrill: One customer’s response to Cisco’s simplified software licensing

Organizations across the globe are increasingly harnessing the power of networks to fuel operations, serve clients, and achieve business outcomes. As they do so, they are employing the cloud, fortifying...