Is Your Contact Center “In the Zone”?
Thanks to new AI models, Cisco is empowering contact centers with access to the most “uncommon knowledge”, creating insightful and predictable patterns of reality, shaping positive customer experiences.
Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5
Cisco creates direct path to cloud and fuels contact center super agents with AI-powered capabilities
The Accidental Customer Success Manager: My Life Driving Adoption and Success with Webex Collaboration
Day in the Life of a Customer Success Manager helping customers reach their full collaboration potential.
Artificial Intelligence and the Future of Cisco Contact Centers
See how Cisco is expanding its partnership with Google Cloud to bring CCAI-enabled capabilities (such as conversational IVR, chatbots and agent assist) to its contact center portfolio.
Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
Cisco’s AI-powered, data-driven capabilities fuel call center agents with context and feedback sentiment to improve customer experiences
Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers
AI is transforming traditional call centers into Cognitive Call Centers by transforming today's multilanguage challenges and making translation between languages a cinch.
Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud
Powerful and practical steps to cloud contact center
The CSM of Webex Adoption Past, Present and Future
As the spirits of past, present, and future visit the life of a CSM, see how she learns how to embrace change and set goals for the future.
An Integrated Collaboration Experience at George Mason University with Webex
Being progressive includes being at the forefront with the latest innovations. With this in mind, the IT team at Mason realized they should standardize on a communication and collaboration platform. Here's their journey.