The CSM of Webex Adoption Past, Present and Future
As the spirits of past, present, and future visit the life of a CSM, see how she learns how to embrace change and set goals for the future.
An Integrated Collaboration Experience at George Mason University with Webex
Being progressive includes being at the forefront with the latest innovations. With this in mind, the IT team at Mason realized they should standardize on a communication and collaboration platform. Here's their journey.
Camp Webex: Training our New CS Team Members to Help Customers Achieve More Than They Thought was Possible with Webex
At Cisco, we know that successful adoption of our services will help you transform your business, perhaps in ways you didn’t even know were possible.
A Day in the Life of a Cisco CSM
The Customer Success Blog Series highlights Customer Success Managers (CSM) and their Customers where we spotlight a Customer Success Story. Learn how Cisco’s collaboration technology is making positive organizational impacts, solving real-live business challenges and can impact a customer's outcome.
The Artificial Intelligence Journey in Contact Centers
See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.
Accelerate GTM Transformation Using the Jobs to be Done Framework
Cisco helps mitigate ‘failure to execute' with 5 frameworks that focus on a go-to-market transformation. One of the most powerful of these frameworks is “Jobs to be Done” (JTBD),
Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”
Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...
What SPs Need to Know About Customer Engagement for the Large Enterprise Buyer
Large enterprises are a complex beast. Merely mapping the buying process as well as the customer journey is not only complicated but also varies across different vertical segments and are...
Winning Over the Midmarket Buyers – 3 Customer Engagement Tips
Nowadays, customer engagement is almost synonymous with digital engagement. While there’s some truth to this (and one of the reasons why Cisco recently launched the Digital Accelerator for Service...