contact center as a service

October 26, 2020

COLLABORATION

Riding Along On 262% ROI: Forrester Webex Contact Center TEI

3 min read

Forrester Consulting conducted a Total Economic Impact™(TEI) study to determine the cost savings and business benefits enabled by Cisco Webex Contact Center.

October 19, 2020

COLLABORATION

Is the Contact Center Getting Smarter?

3 min read

Sentiment savvy agents are the next step in the intelligent contact center – and Cisco is leading the way introducing Webex Experience Management.

April 13, 2020

COLLABORATION

Don’t Wait. Now is the Time to Move Your Calling and Contact Centers to the Cloud

3 min read

The drivers for cloud calling and contact center solutions are stronger now than ever – but for large enterprises, moving to the cloud can seem like a daunting undertaking. Fortunately, Cisco has designed solutions to allow enterprises to act now, choosing small steps – or even a giant leap - for big impact.

February 5, 2020

COLLABORATION

Introducing Webex Contact Center Enterprise [Webinar]

2 min read

Hear from Cisco Contact Center GM/VP Omar Tawakol and leading industry analyst Sheila McGee-Smith about how this new offering fills the unmet market needs for cloud-based solutions for large contact centers.

January 30, 2020

COLLABORATION

Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences

3 min read

Cisco’s AI-powered, data-driven customer experience management solution blends with contact center to improve customer experiences at every touchpoint in their journey.