Customers want to enjoy the value of our solutions without the complexities. So we need to make things easy for them by providing a simple digital end-to-end experience that eases their path to value and is tied to their business outcomes.
Director of Customer Experience, John S. shares his story of giving back to the city of Los Angeles with his family and learning what love can do.
Account Manager, Kristen T. shares her story about how 3 best friends who played softball in high school, now all work at Cisco!
With consumer behavior constantly evolving, customers want their interactions with businesses to be more seamless than ever. However, the retail industry, like many others, faces challenges to create the experiences that customers expect.
Introducing Cisco Solution Support: One single contract to consolidate all of our support services — including Smart Net Total Care for hardware support, Cisco CX Software Support, and third-party support for our Alliance Partner Products.
The second installment of NRF 2021, NRF Converge, came at a time when the new normal has taken shape and with it has come a clearer look into the new world of post pandemic retail.
Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Discover the pivotal role
Stephen is a Customer Success Specialist in Security, and shares the story of how his team (all 120 of them) surprised him ahead of his son's arrival.
The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.
