Customer Experience

Stay Flexible and Prepared with Virtual Education by Webex. Distance learning is expanding the world for students, teachers, and administrators beyond the four walls of our classrooms. Cisco CX helps customers set up a secure virtual classroom, ensuring the continuity of our education systems.

Companies are pivoting to remote work for business continuity. Learn how to accelerate VPN capacity and connectivity with security to keep core objectives running without disruption via virtual collaboration tools.

ZK Research, Cisco, and Selligent discuss how companies can proactively improve customer experiences by having full visibility into all aspects of the customer journey.

The Cisco Customer Experience teams has prioritized the sharing of our expertise and the creation of wireless, collaboration and security offers to help us all address the urgent use cases for remote work, education and healthcare. This blog from Wendy Davis highlights the latest offers.

Part 3: Cisco Use Case and Designing Your Own Time Series Problem This is a continuation of the Time Series Analysis Posts. Here, I will detail a Cisco use case utilizing time series analysis and ARIMA from part 1 and part 2 of the blog series. If you have not read those yet, feel free […]

This is a continuation of the Time Series Analysis posts. ARIMA stands for Autoregressive Integrated Moving Average. These models aim to describe the correlations in the data with each other. You can use these correlations to predict future values based on past observations and forecast errors.

PART 1: Introduction to Time Series At Cisco, our partners and clients want ways to track and monitor their Cisco routers, switches, and other such devices. An important avenue of my work as part of the Customer Experience Data Incubation Team is to help track device utilization over time. One such way to think about […]

Cisco shares its vision of customer experience and the critical role of the contact center in driving loyalty and competitive differentiation.

Do you ride old network software until it's unsupported or dead? Read about the benefits of maintaining up-to-date software and how they far outweigh the landmines of staying on old, unsupported versions.