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CiscoContactCenter

January 30, 2020

2

COLLABORATION

Vinod Muthukrishnan

Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences

Cisco’s AI-powered, data-driven customer experience management solution blends with contact center to improve customer experiences at every touchpoint in their journey.

Tags

  • #CLEUR
  • #contactcenter
  • AI enabled interaction
  • CiscoContactCenter
  • contact center as a service
  • customer and agent experiences
  • customer experience
  • customer journey management
  • Customer-centric
  • front-line employees
  • Future of Work
  • Voicea

January 27, 2020

COLLABORATION

Omar Tawakol

Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences

Cisco’s AI-powered, data-driven capabilities fuel call center agents with context and feedback sentiment to improve customer experiences

Tags

  • #CLEUR
  • #contactcenter
  • AI enabled interaction
  • Call Center
  • call center management
  • call center software
  • CCaaS
  • cisco call center
  • cisco cloud contact center
  • cisco customer service
  • CiscoContactCenter
  • cloud contact center
  • contact center
  • contact center as a service
  • contact center platform
  • contact center solutions
  • customer experience
  • customer journey
  • customer service software
  • enterprise call center
  • Future of Work
  • virtual call center
  • Voicea
  • workforce management

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