what is a contact center

ZK Research, Cisco, and Selligent discuss how companies can proactively improve customer experiences by having full visibility into all aspects of the customer journey.

Artificial Intelligence implementations in contact centers are the primary way to improve first contact resolution (FSR) and drive customer experience and retention to a point where a huge percentage of the customer interactions can be resolved by well-designed bots.

Cisco offers quick deployment and flexible terms to get organizations up and running with cloud-based Webex Contact Center in just 5 days.

Cisco shares its vision of customer experience and the critical role of the contact center in driving loyalty and competitive differentiation.