Webex Contact Center
The Future of Customer Experience Begins Now
We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.
Cisco to Acquire IMImobile
Customer expectations are on the rise and these expectations are set not just by your competition, they are set by every brand your customers interact with. The world is moving away from impersonal and sterile experiences with large companies, to more personal interactions like a conversation between friends. Think about your interactions with your best […]
All-Star Acceleration – Experts Look at What’s Next for Contact Center Technology
Cisco partnered with Gartner Research to create a set of deep insights that will accelerate development of the next generation contact center.
Monthly Update: Turbocharge Your Contact Center with Cloud-Based Cisco Webex Contact Center
Check out this month's update on new capabilities that help organizations improve workplace collaboration, productivity, and customer experience in our Cisco Contact Center portfolio.
Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine
Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month honored for improving customer service technology and customer experience.
Introducing Webex Contact Center Enterprise [Webinar]
Hear from Cisco Contact Center GM/VP Omar Tawakol and leading industry analyst Sheila McGee-Smith about how this new offering fills the unmet market needs for cloud-based solutions for large contact centers.
2019 – What a Year for Cisco Collaboration!
See some of the wonderful things our team worked on in 2019 to advance collaboration technology and help customers leverage its power!
Cisco Introduces Cloud-based Webex Contact Center Portfolio at annual Cisco APJC Contact Centre Symposium
Omar Tawakol debuts Cisco direction for global, scalable, and cloud-based contact center to meet needs of all companies.
Delivering Magical Customer Experiences at Cisco Contact Center Summit 2019 and Beyond
Cisco invests in customer experience with new connected, cognitive, and cloud contact center capabilities.