Webex Contact Center

September 26, 2023

FINANCIAL SERVICES

Cisco Contact Center Delivering Visibility to Improve the Banking Experience

Financial services institutions have learned that world-class customer experience requires a world-class agent experience. The evolution of digital channels and modern cross-channel customer journeys increasingly rely on the contact center. If you don’t know what’s happening, you don’t know what’s happening — and that lack of visibility is a problem.

January 24, 2023

PARTNER

Webex Contact Center as a Service Available Through Technology Service Brokers

It gives me great pleasure to announce that Webex Contact Center, our contact center as a service (CCaaS) solution, has been added to our agency offer. 

March 31, 2021

COLLABORATION

To End Frustrating Customer Experiences, We Need a Connected Journey

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

February 19, 2021

COLLABORATION

Cisco + IMImobile: Delivering the Future of Customer Experience, Together

Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

December 6, 2020

EXECUTIVE PLATFORM

Cisco to Acquire IMImobile 

Customer expectations are on the rise and these expectations are set not just by your competition, they are set by every brand your customers interact with. The world is moving away from impersonal and sterile experiences with large companies, to more personal interactions like a conversation between friends. Think about your interactions with your best […]

August 18, 2020

COLLABORATION

Monthly Update: Turbocharge Your Contact Center with Cloud-Based Cisco Webex Contact Center

Check out this month's update on new capabilities that help organizations improve workplace collaboration, productivity, and customer experience in our Cisco Contact Center portfolio.

August 3, 2020

COLLABORATION

Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month honored for improving customer service technology and customer experience.