Cloud Has Arrived: When A Noun Becomes A Verb
Cloud Contact Center emerges strong with new need to adapt quickly to market and customer demands
Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020
Cisco Contact Center noted for focus on AI, flexible cloud, and UCC capabilities, among other features by industry analyst firm Aragon Research
Introducing Webex Contact Center Enterprise [Webinar]
Hear from Cisco Contact Center GM/VP Omar Tawakol and leading industry analyst Sheila McGee-Smith about how this new offering fills the unmet market needs for cloud-based solutions for large contact centers.
Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud
Powerful and practical steps to cloud contact center
Don’t Let Your Contact Center Fall Into the Complexity Trap
Removing complexity from customer experience
Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”
Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...
If We Could Save Time In a Bottle, Would We? Time Distortion and the Contact Center
Time distortion is a common inflection point for positive or negative customer interactions. This is very true when managing a contact center.