For Banks – The Contact Center is Your Best Friend
Discover the increasingly imperative role of contact centers in the digitization of financial services institutions.
Zack Taylor
Director
Cisco Global Collaboration
Articles
Changing Customer Experience with the All New Webex Contact Center [WEBINAR]
Join industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol, on February 3rd, as they discuss the five essential elements for the contact center platform of the future.
All-Star Acceleration – Experts Look at What’s Next for Contact Center Technology
Cisco partnered with Gartner Research to create a set of deep insights that will accelerate development of the next generation contact center.
Riding Along On 262% ROI: Forrester Webex Contact Center TEI
Forrester Consulting conducted a Total Economic Impact™(TEI) study to determine the cost savings and business benefits enabled by Cisco Webex Contact Center.
Is the Contact Center Getting Smarter?
Sentiment savvy agents are the next step in the intelligent contact center – and Cisco is leading the way introducing Webex Experience Management.
Cloud Has Arrived: When A Noun Becomes A Verb
Cloud Contact Center emerges strong with new need to adapt quickly to market and customer demands
Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020
Cisco Contact Center noted for focus on AI, flexible cloud, and UCC capabilities, among other features by industry analyst firm Aragon Research
Is Your Contact Center “In the Zone”?
Thanks to new AI models, Cisco is empowering contact centers with access to the most “uncommon knowledge”, creating insightful and predictable patterns of reality, shaping positive customer experiences.
Introducing Webex Contact Center Enterprise [Webinar]
Hear from Cisco Contact Center GM/VP Omar Tawakol and leading industry analyst Sheila McGee-Smith about how this new offering fills the unmet market needs for cloud-based solutions for large contact centers.