Cisco Customer Experience (CX)

November 28, 2023


Phil’s Food for Thought – Career Development

I’ve never had the intention to join the technology industry, in fact, I had never even heard of Cisco up until a couple of months before I joined the company, and now it’s been 27 years since I first started! In the multiple career development sessions that I have been a part of at Cisco, there were some recurrent questions and themes addressed, this is how I would summarise them.

November 27, 2023


Next stop, the future.

Cisco Live Melbourne is coming up next week. I can’t wait to spend time with Cisco customers and partners at this year’s event December 5-8, 2023.

November 21, 2023


Join CX for Cisco Live Demos

With a dozen CX demos throughout Cisco Live Melbourne, let’s get you ready to explore and start accelerating your business outcomes.

November 20, 2023


Cisco Live is the time to jump into the future. Together. 

Cisco Live Melbourne is right around the corner. I couldn’t be more excited to spend time with Cisco customers and partners at this energizing event December 5-8, 2023.

November 2, 2023


Don’t shy away from talking about mental health

Between the World Mental Health Day and Movember, I had a chat with Mario Sebastian, VP at Cisco CX EMEA South. I really appreciated his authenticity sharing his journey.

October 13, 2023


Embracing Heritage: A Journey of Resilience and Leadership

Hispanic Heritage Month is a time for reflection. This year, I spent time thinking about what it truly means to be a Hispanic leader at Cisco.

October 5, 2023


Cisco CX Collaborates with Puntonet on Network Modernization

Let’s see how Puntonet was able to transform its network to strengthen security, performance, and availability throughout Ecuador. Celebrate another Cisco Customer Story with me.

Building a transparent Notification Center to Enable Customer Control

Personalization is critical to a guided customer experience. It helps build trust, foster relationships, and enables a deeper connection with customers.