Cisco Customer Experience (CX)

Half of what college freshmen learn today will be superfluous when they graduate. We all have to transform. Here’s what Cisco has learned.

In unpredictable times, organizations that invest in resilient, adaptive, and transformative IT are in the best position to stay ahead of the unexpected. Learn about the keys to surviving and thriving in this new reality.

Recently, at Partner Summit Digital, where the theme was Future Ready, we had the opportunity to share our newest CX innovations and strategies in a virtual partner event unlike any other in Cisco’s history. Here are the important takeaways that demonstrate how Cisco is helping our partners get future ready.

Cybersecurity is considered the most significant skills shortage in IT today. In response, organizations are turning to managed security service providers to accelerate their cybersecurity goals. Discover what to look for when choosing a security service provider and how you can establish the right partnership.

Organizations must remain constantly alert to detect and defend against the latest cybersecurity threats. Taking basic protection steps can go a long way in reducing vulnerabilities.

CX is entering year two of a transformation that includes the adoption of Agile processes across a large global team. Agile is being mapped to business processes, engineering processes, and onwards. Though there are benefits, software development and Agile can be at odds.

IT outages cost organizations an extraordinary sum: $700 billion a year in North America alone. To avoid them, you need a stable, secure network. Learn the basics of preventing an incident, conducting a review, and tapping into global intelligence to improve your performance. 

Today is CX Day. How does Cisco Customer Experience (CX) fuel success for our customers, especially during a pandemic? We asked Tony Colon, SVP of CX Engineering & Product Incubation, about Cisco’s accelerated digital transformation and new ways of meeting customer needs and innovating in today’s world.

“My biggest New Year’s resolution is getting back to the human.” What began as a personal resolution became a business imperative for my entire team during the pandemic.