Cisco Customer Experience (CX)

June 14, 2021

CUSTOMER EXPERIENCE

Building Secure, Resilient IT to Move Your Business Forward

According to a report from ZDNet, there’s been a 400% increase in attacks on remote workers and a whopping 600% rise in cloud cyberattacks alone since 2020. The call for stronger IT security and resiliency is loud and clear, and Cisco Customer Experience (CX) is ready to answer.

Preventing security breaches with human intelligence and software automation

While many aspects of security operations can be automated, the human element is still vital. In this blog, we discuss how automation and human intelligence should be combined for effective threat detection and response.

Top 5 cyber attacks of 2020—could they have been prevented?

Read about the biggest cyber attacks of 2020. And learn how you can’t stop every threat, but you can mitigate damage with a zero-trust architecture.

April 29, 2021

CUSTOMER EXPERIENCE

CX Turned IT UP at Cisco Live!

At Cisco Live 2021 we shared how the Cisco CX team played a big part in helping our customers adapt, transform, and thrive during the worldwide changes and challenges of 2020.

April 19, 2021

CUSTOMER EXPERIENCE

An Electrical Engineer’s Communications Hack: Know, Feel, Do

Good communication isn’t about the message sent; it’s about the one received. In this blog, Ruba Borno explains how empathy plays a role in getting the intended message to every audience.

April 14, 2021

EXECUTIVE PLATFORM

Life After Agile: Preparing Manufacturers for What Comes Next

Cisco COO Maria Martinez reflects on navigating the future of the manufacturing industry after COVID-19, and how the confluence of Digital Transformation (DX) and Customer Experience (CX) will drive cross-industry collaboration through data transparency among partners, real-time analytics and mobility across the entire supply chain, services at the edge, and more.

April 13, 2021

CUSTOMER EXPERIENCE

Inflection Points are the Catalysts for Innovation

COO Maria Martinez shares how our experience-led approach is powering things never thought possible.

March 31, 2021

CUSTOMER EXPERIENCE

Building the Bridge to Your Next Digital Evolution

Service providers are under tremendous pressure to transform, grow, and innovate. Learn about our new services introduced at Cisco Live, and how Vodafone is using expertise, analytics, and insights to build a robust network and an agile workforce.

March 30, 2021

CUSTOMER EXPERIENCE

Meet the innovators: The inaugural CX Customer Hero Award winners

The CX Customer Hero Awards celebrate our customers – the changemakers, innovators, and discoverers who have achieved industry-leading and transformational outcomes for their businesses.