Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences
Cisco’s AI-powered, data-driven customer experience management solution blends with contact center to improve customer experiences at every touchpoint in their journey.
Turning Talk into Action: Bringing Voice Intelligence into Webex Meetings
Having acquired Voicea last September, we’ve been fast at work integrating their automated speech recognition engine into Webex Meetings to make your meetings as frictionless and effective as possible.
Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
Cisco’s AI-powered, data-driven capabilities fuel call center agents with context and feedback sentiment to improve customer experiences
2019 – What a Year for Cisco Collaboration!
See some of the wonderful things our team worked on in 2019 to advance collaboration technology and help customers leverage its power!
Cisco Webex Leader for the 12th Consecutive Year in 2019 Gartner Magic Quadrant for Meeting Solutions
Cisco has just been recognized as a Leader in the Gartner Magic Quadrant for Meeting Solutions — for the twelfth consecutive year!
Cisco Webex Meetings Expands PSTN Audio Global Coverage, Saves You Money
Cisco has just expanded PSTN audio global coverage for Webex Meetings which results in simple cost-effective, and consolidated billing for both Webex Meetings and PSTN audio.