Voicea
What’s so NEW about the All New Webex?
7 min read
Here are just some of the newest features designed to bring more engaging, intelligent, and, most of all, inclusive experiences to you.
Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020
4 min read
Cisco Contact Center noted for focus on AI, flexible cloud, and UCC capabilities, among other features by industry analyst firm Aragon Research
Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences
3 min read
Cisco’s AI-powered, data-driven customer experience management solution blends with contact center to improve customer experiences at every touchpoint in their journey.
Turning Talk into Action: Bringing Voice Intelligence into Webex Meetings
3 min read
Having acquired Voicea last September, we’ve been fast at work integrating their automated speech recognition engine into Webex Meetings to make your meetings as frictionless and effective as possible.
Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
5 min read
Cisco’s AI-powered, data-driven capabilities fuel call center agents with context and feedback sentiment to improve customer experiences
2019 – What a Year for Cisco Collaboration!
2 min read
See some of the wonderful things our team worked on in 2019 to advance collaboration technology and help customers leverage its power!
Cisco Webex Leader for the 12th Consecutive Year in 2019 Gartner Magic Quadrant for Meeting Solutions
3 min read
Cisco has just been recognized as a Leader in the Gartner Magic Quadrant for Meeting Solutions — for the twelfth consecutive year!
Cisco Webex Meetings Expands PSTN Audio Global Coverage, Saves You Money
2 min read
Cisco has just expanded PSTN audio global coverage for Webex Meetings which results in simple cost-effective, and consolidated billing for both Webex Meetings and PSTN audio.
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