#contactcenter

September 17, 2020

COLLABORATION

Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions

This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.

September 17, 2020

INNOVATION

Creating Intelligent Customer Experiences: A Conversation with Kustomer and ActionIQ

Artificial intelligence (AI) is rapidly transforming contact center communication. We’re tackling the challenges confronting today’s rapidly changing contact centers and highlighting the trends that are reshaping the industry.

April 21, 2020

COLLABORATION

Cisco Partners with Google Cloud to Offer Contact Center AI Rapid Response Program

Cisco Contact Center virtual assistant solutions powered by Google Cloud Contact Center AI available to automate inbound traffic and improve customer experience during times of crisis.