#contactcenter

4 min read

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

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Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

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Discover the increasingly imperative role of contact centers in the digitization of financial services institutions.

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Join industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol, on February 3rd, as they discuss the five essential elements for the contact center platform of the future.

6 min read

We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.

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Cisco partnered with Gartner Research to create a set of deep insights that will accelerate development of the next generation contact center.

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Check out our latest enhancements to Webex Experience Management that provide powerful customer journey insights to contact center and customer experience leaders!

3 min read

This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.

5 min read

Artificial intelligence (AI) is rapidly transforming contact center communication. We’re tackling the challenges confronting today’s rapidly changing contact centers and highlighting the trends that are reshaping the industry.