Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions
This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.
Creating Intelligent Customer Experiences: A Conversation with Kustomer and ActionIQ
Artificial intelligence (AI) is rapidly transforming contact center communication. We’re tackling the challenges confronting today’s rapidly changing contact centers and highlighting the trends that are reshaping the industry.
Join our Webinar: Transforming the Contact Center with Artificial Intelligence
Cisco, Quantiphi, and Google Cloud present the benefits and opportunities of using AI in the contact center to improve agent and customer experiences.
Future of Work Webinar with Guest Forrester Research: Demystifying the Contact Center’s Role in CX
Guest Forrester Research and Cisco Contact Center explore the relationship between CX and customer service to create customer-centricity and customer experience success
Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020
Cisco Contact Center noted for focus on AI, flexible cloud, and UCC capabilities, among other features by industry analyst firm Aragon Research
Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers
Cisco innovates with artificial intelligence-powered solutions (CCAI) that augment contact center performance and enrich agent and customer experiences.
Join our Webinar: Cisco and Selligent Deliver a Complete View of Customer Experience
ZK Research, Cisco, and Selligent discuss how companies can proactively improve customer experiences by having full visibility into all aspects of the customer journey.
Cisco Introduces Webex Experience Management “Voice of Employee” Work from Home Solution
Cisco helps companies and call centers check the pulse of their employees as they work from home.
Cisco Partners with Google Cloud to Offer Contact Center AI Rapid Response Program
Cisco Contact Center virtual assistant solutions powered by Google Cloud Contact Center AI available to automate inbound traffic and improve customer experience during times of crisis.