To End Frustrating Customer Experiences, We Need a Connected Journey
The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.
Cisco + IMImobile: Delivering the Future of Customer Experience, Together
Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.
For Banks – The Contact Center is Your Best Friend
Discover the increasingly imperative role of contact centers in the digitization of financial services institutions.
Changing Customer Experience with the All New Webex Contact Center [WEBINAR]
Join industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol, on February 3rd, as they discuss the five essential elements for the contact center platform of the future.
The Future of Customer Experience Begins Now
We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.
All-Star Acceleration – Experts Look at What’s Next for Contact Center Technology
Cisco partnered with Gartner Research to create a set of deep insights that will accelerate development of the next generation contact center.
Monthly Update: The Secret to Improving Your Customer Experiences Lies Hidden Within Your Website
Check out our latest enhancements to Webex Experience Management that provide powerful customer journey insights to contact center and customer experience leaders!
Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions
This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.
Creating Intelligent Customer Experiences: A Conversation with Kustomer and ActionIQ
Artificial intelligence (AI) is rapidly transforming contact center communication. We’re tackling the challenges confronting today’s rapidly changing contact centers and highlighting the trends that are reshaping the industry.