Why you need guardrails for your contact center
Does AI improve customer experiences in real-time? Why or Why Not?
Delivering Magical Customer Experiences at Cisco Contact Center Summit 2019 and Beyond
Cisco invests in customer experience with new connected, cognitive, and cloud contact center capabilities.
Announcing the New Global, Scalable, and Cognitive Cloud-Based Webex Contact Center
Cisco unveils enhancements to its cloud-based Webex Contact Center solution, improving agent and customer experiences.
How NASA Taught Me to Shoot for the Stars – and Land at Cisco
After completing college, Elke wasn't sure where her career would take her - until a trip to NASA's Johnson Space Center in Houston, Texas left her inspired. Now that she's seen her career come full circle at Cisco - she couldn't be more proud of working for a company that, like NASA, dedicates itself to changing the world.
The Customer Journey Is the Destination
A customer’s experience with a brand should be a fulfilling journey that anticipates their needs. Cisco Customer Care Solutions has been on a journey of its own.
The Cisco Contact Center Power Chord
We’ve been building our own power chord for customer care products -- include the right solutions, the right partners, and the right story. Our story is how the Connected Digital Experience benefits the digital journeys of customers worldwide.
It’s A Bot Time – and Money
Almost every innovation in contact center technology in the last 40 years was designed to attack the issue of time savings. The next wave of innovations is well underway. This time, it's an exciting new array of bots, AI, and machine learning. These are a critical set of enablers that deliver a true “next generation” customer experience.
Contact Center: The Digital Goalkeeper
While watching soccer in the United Kingdom (or as the rest of the world calls it, football), I metaphorically started to think of how the modern contact center has become what I refer to as the “digital goalkeeper.” Think of your contact center as your “digital backstop” and your agents as your “digital goalkeepers.”