Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers
AI is transforming traditional call centers into Cognitive Call Centers by transforming today's multilanguage challenges and making translation between languages a cinch.
Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud
Powerful and practical steps to cloud contact center
Delivering Magical Customer Experiences at Cisco Contact Center Summit 2019 and Beyond
Cisco invests in customer experience with new connected, cognitive, and cloud contact center capabilities.
Announcing the New Global, Scalable, and Cognitive Cloud-Based Webex Contact Center
Cisco unveils enhancements to its cloud-based Webex Contact Center solution, improving agent and customer experiences.
How NASA Taught Me to Shoot for the Stars – and Land at Cisco
After completing college, Elke wasn't sure where her career would take her - until a trip to NASA's Johnson Space Center in Houston, Texas left her inspired. Now that she's seen her career come full circle at Cisco - she couldn't be more proud of working for a company that, like NASA, dedicates itself to changing the world.
The Customer Journey Is the Destination
A customer’s experience with a brand should be a fulfilling journey that anticipates their needs. Cisco Customer Care Solutions has been on a journey of its own.
Cisco and BT Research the Digital Consumer
Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.