Customer Success

August 24, 2020

CUSTOMER EXPERIENCE

Reimagine what’s possible for our customers and partners at Cisco IMPACT

At Cisco IMPACT, our entire global sales team, along with our Cisco executives and business leaders, come together to learn, strategize, celebrate, and innovate. Learn how Customer Experience is at the top of Cisco’s strategy re-imagining the possibilities for our customers and partners.

January 17, 2020

PARTNER

Partner Services Opportunities in Enterprise Networking

Learn more about how we engage with our customers and support them through their customer experience journey.

December 20, 2019

COLLABORATION

The CSM of Webex Adoption Past, Present and Future

As the spirits of past, present, and future visit the life of a CSM, see how she learns how to embrace change and set goals for the future.

October 15, 2019

CUSTOMER EXPERIENCE

5 Steps to Digital Transformation Success at Cisco Live Cancún

Every year IT’s best and brightest gather in Cancún to see the future at Cisco Live. Bookmark these 5 must-do activities, as you build out your event agenda this year!

October 1, 2019

CUSTOMER EXPERIENCE

A Step-By-Step Guide to Navigating Digital Transformation

Rushing to embrace technologies like cloud, IoT, and automation? Here are the six steps enterprises can take to thrive in the era of digital business.

Keys to a Successful Automation Project

We just finished working with the analyst firm Analysys Mason on a whitepaper on the factors behind successful automation projects

Our Next Step in Customer Experience 

Cisco Customer Experience: an organization and approach that puts all of Cisco behind you, at every step of your technology lifecycle.

November 15, 2018

INNOVATION

How to Turn Customer Obsession into Customer Success

Most enterprises see the importance of putting customers at the center, but first you have to understand who your customers are.

July 31, 2018

PARTNER

Building an Adoption Practice Leveraging a Customer Success Approach

Driving full adoption of our complete solutions is a foundational critical success factor we all need to be firmly committed to if our customers are going to derive the financial, experiential, customer service and transformational benefits they signed up for when they invested in our digital solutions.