Our Journey to Delivering the Best Customer Experience
Steve Cox and I sat down with CX Guru Steve Walker to talk about overcoming barriers within a company to make customer experience programs more effective. Read what we discussed.
Reimagine what’s possible for our customers and partners at Cisco IMPACT
At Cisco IMPACT, our entire global sales team, along with our Cisco executives and business leaders, come together to learn, strategize, celebrate, and innovate. Learn how Customer Experience is at the top of Cisco’s strategy re-imagining the possibilities for our customers and partners.
Partner Services Opportunities in Enterprise Networking
Learn more about how we engage with our customers and support them through their customer experience journey.
The CSM of Webex Adoption Past, Present and Future
As the spirits of past, present, and future visit the life of a CSM, see how she learns how to embrace change and set goals for the future.
5 Steps to Digital Transformation Success at Cisco Live Cancún
Every year IT’s best and brightest gather in Cancún to see the future at Cisco Live. Bookmark these 5 must-do activities, as you build out your event agenda this year!
A Step-By-Step Guide to Navigating Digital Transformation
Rushing to embrace technologies like cloud, IoT, and automation? Here are the six steps enterprises can take to thrive in the era of digital business.
Keys to a Successful Automation Project
We just finished working with the analyst firm Analysys Mason on a whitepaper on the factors behind successful automation projects
Our Next Step in Customer Experience
Cisco Customer Experience: an organization and approach that puts all of Cisco behind you, at every step of your technology lifecycle.
How to Turn Customer Obsession into Customer Success
Most enterprises see the importance of putting customers at the center, but first you have to understand who your customers are.