Customer Success

October 15, 2019

CUSTOMER EXPERIENCE

5 Steps to Digital Transformation Success at Cisco Live Cancún

Every year IT’s best and brightest gather in Cancún to see the future at Cisco Live. Bookmark these 5 must-do activities, as you build out your event agenda this year!

Keys to a Successful Automation Project

We just finished working with the analyst firm Analysys Mason on a whitepaper on the factors behind successful automation projects

Our Next Step in Customer Experience 

Cisco Customer Experience: an organization and approach that puts all of Cisco behind you, at every step of your technology lifecycle.

November 15, 2018

INNOVATION

How to Turn Customer Obsession into Customer Success

Most enterprises see the importance of putting customers at the center, but first you have to understand who your customers are.

July 31, 2018

PARTNER

Building an Adoption Practice Leveraging a Customer Success Approach

Driving full adoption of our complete solutions is a foundational critical success factor we all need to be firmly committed to if our customers are going to derive the financial, experiential, customer service and transformational benefits they signed up for when they invested in our digital solutions.

July 17, 2018

PARTNER

Mid-Year Checkpoint: Three Customer Experience Strategies to Implement Now

When a vacation starts off bad, it can set the tone for the entire trip. Fortunately, that didn’t happen when my family kicked off our recent vacation in Paris. Because...

May 11, 2018

PARTNER

Cisco Earns Top Honors for Partner Enablement and Customer Success

Cisco just took home another award for digital engagement, partner enablement and customer success. Scott Brown shares how we got there.