Customer Success

March 26, 2021

PERSPECTIVES

Our Path to a More Effortless Licensing Experience

Things move fast in our industry, and when it’s time to change, you can’t hesitate. Cisco’s software transformation is a perfect example. And as we drive innovation in our software, you can trust that we will deliver more visibility into your entitlements and renewals, and more choice in how you purchase and use Cisco technology.

December 8, 2020

CUSTOMER EXPERIENCE

Our Journey to Delivering the Best Customer Experience

Steve Cox and I sat down with CX Guru Steve Walker to talk about overcoming barriers within a company to make customer experience programs more effective. Read what we discussed.

August 24, 2020

CUSTOMER EXPERIENCE

Reimagine what’s possible for our customers and partners at Cisco IMPACT

At Cisco IMPACT, our entire global sales team, along with our Cisco executives and business leaders, come together to learn, strategize, celebrate, and innovate. Learn how Customer Experience is at the top of Cisco’s strategy re-imagining the possibilities for our customers and partners.

January 17, 2020

PARTNER

Partner Services Opportunities in Enterprise Networking

Learn more about how we engage with our customers and support them through their customer experience journey.

December 20, 2019

COLLABORATION

The CSM of Webex Adoption Past, Present and Future

As the spirits of past, present, and future visit the life of a CSM, see how she learns how to embrace change and set goals for the future.

October 15, 2019

CUSTOMER EXPERIENCE

5 Steps to Digital Transformation Success at Cisco Live Cancún

Every year IT’s best and brightest gather in Cancún to see the future at Cisco Live. Bookmark these 5 must-do activities, as you build out your event agenda this year!

October 1, 2019

CUSTOMER EXPERIENCE

A Step-By-Step Guide to Navigating Digital Transformation

Rushing to embrace technologies like cloud, IoT, and automation? Here are the six steps enterprises can take to thrive in the era of digital business.

Keys to a Successful Automation Project

We just finished working with the analyst firm Analysys Mason on a whitepaper on the factors behind successful automation projects

Our Next Step in Customer Experience 

Cisco Customer Experience: an organization and approach that puts all of Cisco behind you, at every step of your technology lifecycle.