Customer Success

3 min read

The customer success landscape is shifting to digital-first. Cisco empowers partners with tools for scalable success, focusing on proactive, personalized, and predictive strategies through digital engagements and Lifecycle Advantage program enhancements.

5 min read

Explore the parallels between Alex Pujols' experience in baseball and business success as Cisco launches the 360 Partner Program, focusing on customer-centric value creation and transformative growth opportunities.

4 min read

I checked in with two Cisco Partner leaders in the Americas to learn how Cisco partners are scaling their recurring revenue business by leading with a digital renewals strategy. Here are a few highlights:

2 min read

Whether you are beginning your learning journey, taking courses through Cisco Networking Academy, or a seasoned security engineer looking to learn new skills in NetDevOps, Cisco training and certification programs offer a path to the technology career you have always wanted.

2 min read

Things move fast in our industry, and when it’s time to change, you can’t hesitate. Cisco’s software transformation is a perfect example. And as we drive innovation in our software, you can trust that we will deliver more visibility into your entitlements and renewals, and more choice in how you purchase and use Cisco technology.

4 min read

Steve Cox and I sat down with CX Guru Steve Walker to talk about overcoming barriers within a company to make customer experience programs more effective. Read what we discussed.

4 min read

At Cisco IMPACT, our entire global sales team, along with our Cisco executives and business leaders, come together to learn, strategize, celebrate, and innovate. Learn how Customer Experience is at the top of Cisco’s strategy re-imagining the possibilities for our customers and partners.

3 min read

Learn more about how we engage with our customers and support them through their customer experience journey.

2 min read

As the spirits of past, present, and future visit the life of a CSM, see how she learns how to embrace change and set goals for the future.