Inclusion and Collaboration

Steve Cox and I sat down with CX Guru Steve Walker to talk about overcoming barriers within a company to make customer experience programs more effective. Read what we discussed.

At Cisco, we're here to build connections to allow the best kinds of conversations to happen. See how Webex helped Reese Witherspoon and Dr. Anita Phillips “hear” one another on Hello Sunshine’s Shine On with Reese at Home.

Getting a diverse group to work as a team isn’t always easy – but it’s well worth the effort. It meant our team more closely resembled the Cisco customers that use our products.

I believe the ability to maximize the exponential power of diverse teams will be the single most important leadership capability of the future!  The foundation of building an inclusive future for all is for executives to have exposure and knowledge of their diverse talent.

That's the moment the Inclusion Proximity Initiative was born – challenging leaders in Cisco's CX organization to meet with employees from diverse backgrounds. There is POWER in proximity!

David shares how he was able to continue pursuing his passions at Cisco and how the Leaders in Finance & Technology (LIFT) program and our Employee Resource Organizations are enabling him to grow.

At Cisco, we know true inclusion can’t happen without inclusive leaders. That’s one of the reasons we partner with HITEC to develop and support senior Hispanic business and technology executives and rising leaders.

When we are committed to full-spectrum diversity and inclusion, we get diversity of thought, experience, ideas, and best practices. This is the differentiator that will that will result in stronger teams, more innovative companies, and better results for our partners, customers and communities.

Cisco employs education, process, and innovative solutions to move from intention to action to results.