The CSM of Webex Adoption Past, Present and Future
As the spirits of past, present, and future visit the life of a CSM, see how she learns how to embrace change and set goals for the future.
Customer Success
5 Steps to Digital Transformation Success at Cisco Live Cancún
Every year IT’s best and brightest gather in Cancún to see the future at Cisco Live. Bookmark these 5 must-do activities, as you build out your event agenda this year!
A Step-By-Step Guide to Navigating Digital Transformation
Rushing to embrace technologies like cloud, IoT, and automation? Here are the six steps enterprises can take to thrive in the era of digital business.
Keys to a Successful Automation Project
We just finished working with the analyst firm Analysys Mason on a whitepaper on the factors behind successful automation projects
Our Next Step in Customer Experience
Cisco Customer Experience: an organization and approach that puts all of Cisco behind you, at every step of your technology lifecycle.
How to Turn Customer Obsession into Customer Success
Most enterprises see the importance of putting customers at the center, but first you have to understand who your customers are.
Building an Adoption Practice Leveraging a Customer Success Approach
Driving full adoption of our complete solutions is a foundational critical success factor we all need to be firmly committed to if our customers are going to derive the financial, experiential, customer service and transformational benefits they signed up for when they invested in our digital solutions.
Mid-Year Checkpoint: Three Customer Experience Strategies to Implement Now
When a vacation starts off bad, it can set the tone for the entire trip. Fortunately, that didn’t happen when my family kicked off our recent vacation in Paris. Because...
On Track Fitness with Cisco’s Customer Success Team
Marta shares how the Cisco Customer Support team in Raleigh holds each other accountable and helps everyone to stay fit.