customer service

2 min read

As the spirits of past, present, and future visit the life of a CSM, see how she learns how to embrace change and set goals for the future.

4 min read

Eighty percent of businesses think they deliver superior customer service. Only 8% of customers think businesses deliver superior customer service.

3 min read

Olina B. shares her story from Cisco Intern to Manager and how her leadership helped support her in being herself.

3 min read

Retailers have reaped the benefits of analyzing structured data for years. But they’re only now starting to tap into the power of unstructured data, like consumer behavior.

2 min read

Cisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

2 min read

Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.

3 min read

Cisco's contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.

3 min read

Seven things to know AI and contact center that could result in lower costs and better service for customers globally.

3 min read

Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.