customer service

July 15, 2019

PARTNER

4 Trends Molding the Future of Customer Service

Eighty percent of businesses think they deliver superior customer service. Only 8% of customers think businesses deliver superior customer service.

June 11, 2019

LIFE AT CISCO

At Cisco, Why Be Anyone Else When You Can Be Yourself?

Olina B. shares her story from Cisco Intern to Manager and how her leadership helped support her in being herself.

August 13, 2018

COLLABORATION

Improve Retail Experience with Collaboration Technology

Retailers have reaped the benefits of analyzing structured data for years. But they’re only now starting to tap into the power of unstructured data, like consumer behavior.

July 20, 2018

COLLABORATION

Cisco Customer Journey Solutions for Contact Centers Now Support Apple Business Chat

Cisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

February 14, 2018

COLLABORATION

Artificial Intelligence in Customer Care

Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.

December 18, 2017

COLLABORATION

Six Contact Center Predictions for 2018

Cisco's contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.

December 13, 2017

COLLABORATION

7 Things to Know About AI and Contact Center

Seven things to know AI and contact center that could result in lower costs and better service for customers globally.

December 11, 2017

COLLABORATION

Cisco and BT Research the Digital Consumer

Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.

December 6, 2017

PERSPECTIVES

We’re Listening Blog: Road Trip to a Better Customer Experience

What’s more important, the destination or the journey? If you have time and energy for meandering, then by all means throw out the map and take the road less traveled. But, if you’re a customer seeking help, arriving at an end point quickly and easily is your ultimate goal. While no journey is ever completely […]