customer service

December 20, 2019

COLLABORATION

The CSM of Webex Adoption Past, Present and Future

As the spirits of past, present, and future visit the life of a CSM, see how she learns how to embrace change and set goals for the future.

July 15, 2019

PARTNER

4 Trends Molding the Future of Customer Service

Eighty percent of businesses think they deliver superior customer service. Only 8% of customers think businesses deliver superior customer service.

June 11, 2019

LIFE AT CISCO

At Cisco, Why Be Anyone Else When You Can Be Yourself?

Olina B. shares her story from Cisco Intern to Manager and how her leadership helped support her in being herself.

August 13, 2018

COLLABORATION

Improve Retail Experience with Collaboration Technology

Retailers have reaped the benefits of analyzing structured data for years. But they’re only now starting to tap into the power of unstructured data, like consumer behavior.

February 14, 2018

COLLABORATION

Artificial Intelligence in Customer Care

Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.

December 18, 2017

COLLABORATION

Six Contact Center Predictions for 2018

Cisco's contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.

December 11, 2017

COLLABORATION

Cisco and BT Research the Digital Consumer

Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.