Cisco Impact

The Inevitability of Perpetual Contracts

The concept of no-touch automated bookings is a very straightforward one: How do we reduce the need to “touch” or spend time and energy on the low-dollar contracts that we

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How Data and Automation Deliver Customer Lifetime Value to Tech Data and its Reseller Partners

Seeing our customers achieve exceptional business outcomes is what motivates us every day, and it’s central to our mission to create customers for life. That’s why sharing how distribution giant

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It’s Not All about You. And 5 Other Tips on How to Be the Ultimate Trusted Advisor.

When it comes to your customers, the solutions you sell may get your foot in the door, but let’s face it, it’s the relationships you build that elevate your business to “trusted

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5 Tips for Creating a Culture of Customer Success within Your Sales Organization

According to the Global Center for Digital Business Transformation, four of the top 10 incumbents within their industries will be displaced in the next five years. There’s no question that a

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Cisco Partner Weekly Rewind – March 11, 2016

Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way.

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Capturing New Revenue Through Expand Selling

Kelly Crothers, director of marketing, talks about how ‘expand selling’ best practices can generate new revenue and build brand loyalty in this latest video blog from the Global Customer Success team….

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Cisco Partner Weekly Rewind – January 22, 2016

Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way.

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The Power of Insight: The Role of Data and Analytics in Customer Success

Building a successful recurring revenue business is a common challenge facing Cisco partners. From service contract renewals to upsell and cross-sell opportunities, we know that post-sales initiatives often take a

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