Thimaya Subaiya

Executive Vice President


Thimaya Subaiya is Executive Vice President of Operations at Cisco, responsible for the company’s operations. He oversees Security & Trust, Supply Chain, IT and Customer & Partner Experience Engineering. Thimaya brings a strong track record of implementing growth strategies in the services and software businesses, balancing innovation, simplicity, and optimization to drive growth within Cisco. In Thimaya’s previous role as Cisco’s Chief Transformation Officer, he focused on accelerating our shift to a software and as-a-service company to enable our ability to deliver innovation to customers and partners faster while also providing increased predictability in the business. Prior to that, he served as Chief Customer Experience Officer, responsible for driving innovation in the Cisco Success Portfolio and accelerating customer adoption, partner engagement and overall growth for Cisco’s Services, a $13 billion business. Before joining Cisco, he was Chief Operation Officer of Customer Success and SVP of Global Marketing and Operations at Salesforce. He also held roles in business development and global planning and strategy. These roles uniquely position him to lead operations with a focus on revolutionizing Cisco’s operations for growth.


September 30, 2022


CX Takes Center Stage for Cisco

3 min read

Cisco is kicking off our first ever CX Week, an expanded celebration that recognizes the significance of customer experience.

June 30, 2022


Cisco CX was All In at Cisco Live 2022

3 min read

Take a look back at the Cisco Customer Experience (CX) presence at Cisco Live 2022 in Las Vegas. See what it was like to be back at a "live" and in-person event with CX for the first time in years.

March 25, 2021


Agile Enterprises Require an Agile Workforce

3 min read

Access to talent is crucial as business priorities continue to shift and evolve. New Business Critical Services offerings help connect customers with the right talent, at the right time.

December 8, 2020


Our Journey to Delivering the Best Customer Experience

4 min read

Steve Cox and I sat down with CX Guru Steve Walker to talk about overcoming barriers within a company to make customer experience programs more effective. Read what we discussed.

October 28, 2020


Reimagining Customer Experience: Seizing Our Opportunity Together, Today

2 min read

Check out the latest updates from the Cisco Customer Experience team and see how the news coming out of Partner Summit Digital can help you grow and be more profitable.

November 17, 2020


Enabling Growth and Agility: Prioritize a resilient, adaptive, and transformative IT

4 min read

In unpredictable times, organizations that invest in resilient, adaptive, and transformative IT are in the best position to stay ahead of the unexpected. Learn about the keys to surviving and thriving in this new reality.