Thimaya Subaiya

Chief Transformation Officer

Thimaya Subaiya is Chief Transformation Officer at Cisco. He is responsible for driving accelerated transformation across the company to deliver innovation to customers and partners faster while also providing increased predictability in the business. Subaiya brings a strong track record of over 15 years, implementing growth strategies in the services and software businesses. In his former role as Chief Customer Experience Officer, he was responsible for driving innovation in the Cisco Success Portfolio and accelerating customer adoption, partner engagement and overall growth for Cisco’s Services, a $13 billion business. He has also successfully developed and delivered Customer Experience architecture and solutions that help customers accelerate business outcomes and enable our partners to expand that value to customers. Before joining Cisco, he was Chief Operating Officer of Customer Success as well as SVP of Global Marketing and Operations at Salesforce. As COO, he was responsible for customer adoption and experience, product alignment, support, renewals, and P&L management and played a pivotal role in driving customer retention and growth. As SVP, Global Marketing & Operations, he drove market leadership, business planning and strategy, demand generation, strategic events, and global growth across marketing. He also spent seven years at Oracle, where he held leadership positions in business and global planning and strategy and was responsible for the Oracle Direct division. Previously, Subaiya worked in business development at Global Information Solutions and as a director at Vishwagram Marketing. Subaiya holds an MBA from the ENPC School of International Management in Paris.


September 30, 2022


CX Takes Center Stage for Cisco

Cisco is kicking off our first ever CX Week, an expanded celebration that recognizes the significance of customer experience.

June 30, 2022


Cisco CX was All In at Cisco Live 2022

Take a look back at the Cisco Customer Experience (CX) presence at Cisco Live 2022 in Las Vegas. See what it was like to be back at a "live" and in-person event with CX for the first time in years.

March 25, 2021


Agile Enterprises Require an Agile Workforce

Access to talent is crucial as business priorities continue to shift and evolve. New Business Critical Services offerings help connect customers with the right talent, at the right time.

December 8, 2020


Our Journey to Delivering the Best Customer Experience

Steve Cox and I sat down with CX Guru Steve Walker to talk about overcoming barriers within a company to make customer experience programs more effective. Read what we discussed.

October 28, 2020


Reimagining Customer Experience: Seizing Our Opportunity Together, Today

Check out the latest updates from the Cisco Customer Experience team and see how the news coming out of Partner Summit Digital can help you grow and be more profitable.

November 17, 2020


Enabling Growth and Agility: Prioritize a resilient, adaptive, and transformative IT

In unpredictable times, organizations that invest in resilient, adaptive, and transformative IT are in the best position to stay ahead of the unexpected. Learn about the keys to surviving and thriving in this new reality.