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Thimaya Subaiya

Senior Vice President

CX Solutions & Acceleration

Thimaya Subaiya is SVP of Customer Experience Solutions & Acceleration at Cisco. He leads a global team tasked with developing and delivering the Customer Experience architecture and solutions that help customers accelerate business outcomes and enable our partners to expand that value to customers. Before joining Cisco, Subaiya was Chief Operating Officer, Customer Success at Salesforce. As COO, he was responsible for customer adoption and experience, product alignment, support, renewals, and P&L management and played a pivotal role in driving customer retention and growth. Previously, Subaiya was SVP, Global Marketing & Operations, where he drove market leadership, business planning & strategy, demand generation, strategic events and global growth across marketing. Subaiya has led innovation and go-to-market strategies for over 15 years in the enterprise software industry. Prior to joining Salesforce, Subaiya spent 7 years at Oracle, where he held leadership positions in Business Planning & Strategy and was responsible for global planning and strategy for the Oracle Direct division. He has also worked in business development at Global Information Solutions and as a director at Vishwagram Marketing. Subaiya holds an MBA from the ENPC School of International Management in Paris.

Articles

December 8, 2020

CUSTOMER EXPERIENCE

Our Journey to Delivering the Best Customer Experience

Steve Cox and I sat down with CX Guru Steve Walker to talk about overcoming barriers within a company to make customer experience programs more effective. Read what we discussed.

November 17, 2020

CUSTOMER EXPERIENCE

Enabling Growth and Agility: Prioritize a resilient, adaptive, and transformative IT

In unpredictable times, organizations that invest in resilient, adaptive, and transformative IT are in the best position to stay ahead of the unexpected. Learn about the keys to surviving and thriving in this new reality.

October 28, 2020

PARTNER

Reimagining Customer Experience: Seizing Our Opportunity Together, Today

Check out the latest updates from the Cisco Customer Experience team and see how the news coming out of Partner Summit Digital can help you grow and be more profitable.