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Net promoter score

December 8, 2020

1

CUSTOMER EXPERIENCE

Thimaya Subaiya

Our Journey to Delivering the Best Customer Experience

Steve Cox and I sat down with CX Guru Steve Walker to talk about overcoming barriers within a company to make customer experience programs more effective. Read what we discussed.

Tags

  • #CiscoCX
  • Cisco Customer Experience (CX)
  • Customer Success
  • digital
  • Inclusion and Collaboration
  • Net promoter score

November 11, 2019

COLLABORATION

Omar Tawakol

Cisco Introduces Cloud-based Webex Contact Center Portfolio at annual Cisco APJC Contact Centre Symposium

Omar Tawakol debuts Cisco direction for global, scalable, and cloud-based contact center to meet needs of all companies.

Tags

  • #contactcenter
  • agents augmented by AI
  • APJC
  • Bots and NLP
  • Cisco Contact Center
  • CloudCherry
  • customer engagement management
  • customer journeys powered by the cloud
  • customer satisfaction
  • data intelligence
  • ML
  • Net promoter score
  • Voice of the Customer
  • Voicea Enterprise Voice Assistant
  • Webex Contact Center

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