Celebrating 10 years of Cisco Lifecycle Advantage: empowering partners with digital and AI-driven journeys to deliver customer success, streamline renewals, and drive innovation for the next decade.
The customer success landscape is shifting to digital-first. Cisco empowers partners with tools for scalable success, focusing on proactive, personalized, and predictive strategies through digital engagements and Lifecycle Advantage program enhancements.
Digital customer experience is one of the most important differentiators for your business. How do you build a great DCX, one that meets your customers’ needs and builds a sustained competitive advantage for your company over the next ten years? Here’s what we’ve done at Cisco.
With Lifecycle Advantage, Cisco automatically sends out co-branded partner notifications, informing customers of contracts and services that are expiring.
Cisco offers several tools for partners to enhance their customer success practices and, in turn, help customers get the most from the product or solution they purchase. These tools help monitor customer progression through the digital lifecycle, offer data on engagement and product consumption, and provide easy ways to renew.
Access to telemetry data ensures delivery of quality customer experiences. Cisco Lifecycle Advantage’s Success Program Insights lets partners see telemetry data for purchases, to determine if customers are using the product features and how often.
Looking back at the past year, the Lifecycle Advantage digital partner experience team knocked several big projects out of the park, and we hope our partners saw value in the new features and functionalities added to Cisco Lifecycle Advantage and Success Program Insights.
I checked in with two Cisco Partner leaders in the Americas to learn how Cisco partners are scaling their recurring revenue business by leading with a digital renewals strategy. Here are a few highlights:
Cisco Lifecycle Advantage is a leading customer experience management program for partners that uses insights and automation to drive retention and growth.
