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John Stone

Director, Digital Lifecycle Journeys, Americas

Customer Experience

John Stone is Director of Digital Lifecycle Journeys for the Americas for Cisco and is a strategic leader in the Customer Experience organization.

A renewals automation expert and innovator, he has responsibility for driving recurring revenue, sales effectiveness and customer health for Cisco and its partners. John leads his team to leverage AI, analytics, content and automation technology and employ powerful IT channel enablement tools that optimize the customer experience and simplify the renewal process.

Articles

August 30, 2019

PARTNER

Cisco Partners Have a New Superpower: Introducing Renewals Commerce Automation

Renewals Commerce Automation, launched as part of the Lifecycle Advantage program, brings superhuman renewal powers to Cisco partners at a time when the channel has never been more complex.

September 17, 2018

PARTNER

How Top Brands Create Customers for Life

Because the partner and customer experience (CX) is central to my role at Cisco, I’m always on the lookout for brands that get CX right – to learn from them...

February 28, 2018

PARTNER

How Digital Engagement Drives Customer Success for a Cisco Partner

As Senior Warranty Manager for Insight, a global technology provider, Cheryl Fischer has witnessed the changes brought on by the subscription economy first hand. John Stone recently sat down with her to discuss how her organization is using Lifecycle Advantage to digitize customer engagement and increase value across its global client base.

February 19, 2018

PARTNER

Avoid CX Disasters with These Three Digitization Strategies

While there’s no surefire way to completely avoid mistakes in digital engagement, you can minimize them in your business by keeping today’s connected and empowered buyer in mind. John Stone shares a few ideas to guide you as you design your strategies: