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John Stone

Senior Director, Digital Customer Experience

Customer Experience Organization

John Stone is Senior Director of Digital Customer Experience for Cisco and is a strategic leader in the Customer Experience organization.

A renewals and customer success automation expert and innovator, he has responsibility for driving recurring revenue, sales effectiveness and customer health for Cisco and its partners. John leads his team to leverage AI, analytics, content and automation technology and employ powerful IT channel enablement tools that optimize the customer experience and simplify the renewal process.

Articles

December 6, 2023

PARTNER

The Rise of Digital Customer Experience

6 min read

Digital customer experience is one of the most important differentiators for your business. How do you build a great DCX, one that meets your customers’ needs and builds a sustained competitive advantage for your company over the next ten years? Here’s what we’ve done at Cisco.

August 8, 2022

PARTNER

How Cisco Partners are Scaling Renewals

4 min read

I checked in with two Cisco Partner leaders in the Americas to learn how Cisco partners are scaling their recurring revenue business by leading with a digital renewals strategy. Here are a few highlights:

May 31, 2022

PARTNER

How Cisco Partners Are Scaling Customer Success

4 min read

To get some perspective on where we are in scaling customer success, I recently sat down with two exceptional leaders in the Americas Partner and CX Organizations – Jennifer Craine and Matt Brady.

December 13, 2021

PARTNER

Two Digital Solutions That Simplify and Improve Customer Experience

2 min read

Customers want to enjoy the value of our solutions without the complexities. So we need to make things easy for them by providing a simple digital end-to-end experience that eases their path to value and is tied to their business outcomes.

November 15, 2021

WE ARE CISCO

Learning What Love Can Do

4 min read

Director of Customer Experience, John S. shares his story of giving back to the city of Los Angeles with his family and learning what love can do.

May 26, 2021

PARTNER

Lifecycle Advantage: Changing the Game for Customer Success

2 min read

Cisco and partners can now work together to deliver customer success at scale. With Success Program Insights, Cisco provides partners the combination of customer data, rich insights and analytics, recommended actions and digital customer journeys they need to lead their customers through the lifecycle.

October 9, 2020

PARTNER

Digital Journeys: A Key Move Partners Need to Make to Get Future Ready

3 min read

Lifecycle Advantage is a digital engagement powerhouse that makes partners future-ready right now. Lifecycle Advantage drives digital journeys, bridging together Cisco and our partners to jointly guide customers through important milestones across the entire lifecycle. It lets us engage customers together with the right message at the right time, whether that’s assisting adoption, simplifying renewals, or upselling to higher-value solutions.

August 30, 2019

PARTNER

Cisco Partners Have a New Superpower: Introducing Renewals Commerce Automation

3 min read

Renewals Commerce Automation, launched as part of the Lifecycle Advantage program, brings superhuman renewal powers to Cisco partners at a time when the channel has never been more complex.

September 17, 2018

PARTNER

How Top Brands Create Customers for Life

3 min read

Because the partner and customer experience (CX) is central to my role at Cisco, I’m always on the lookout for brands that get CX right – to learn from them...

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