John Stone

Director, Digital Experience Americas and Global Analytics

Customer Experience

John Stone is Director of Digital Experience and Analytics for Cisco and is a strategic leader in the Customer and Partner Experience organization.

A renewals and customer success automation expert and innovator, he has responsibility for driving recurring revenue, sales effectiveness and customer health for Cisco and its partners. John leads his team to leverage AI, analytics, content and automation technology and employ powerful IT channel enablement tools that optimize the customer experience and simplify the renewal process.


May 26, 2021


Lifecycle Advantage: Changing the Game for Customer Success

Cisco and partners can now work together to deliver customer success at scale. With Success Program Insights, Cisco provides partners the combination of customer data, rich insights and analytics, recommended actions and digital customer journeys they need to lead their customers through the lifecycle.

October 9, 2020


Digital Journeys: A Key Move Partners Need to Make to Get Future Ready

Lifecycle Advantage is a digital engagement powerhouse that makes partners future-ready right now. Lifecycle Advantage drives digital journeys, bridging together Cisco and our partners to jointly guide customers through important milestones across the entire lifecycle. It lets us engage customers together with the right message at the right time, whether that’s assisting adoption, simplifying renewals, or upselling to higher-value solutions.

August 30, 2019


Cisco Partners Have a New Superpower: Introducing Renewals Commerce Automation

Renewals Commerce Automation, launched as part of the Lifecycle Advantage program, brings superhuman renewal powers to Cisco partners at a time when the channel has never been more complex.

September 17, 2018


How Top Brands Create Customers for Life

Because the partner and customer experience (CX) is central to my role at Cisco, I’m always on the lookout for brands that get CX right – to learn from them...

February 28, 2018


How Digital Engagement Drives Customer Success for a Cisco Partner

As Senior Warranty Manager for Insight, a global technology provider, Cheryl Fischer has witnessed the changes brought on by the subscription economy first hand. John Stone recently sat down with her to discuss how her organization is using Lifecycle Advantage to digitize customer engagement and increase value across its global client base.

February 19, 2018


Avoid CX Disasters with These Three Digitization Strategies

While there’s no surefire way to completely avoid mistakes in digital engagement, you can minimize them in your business by keeping today’s connected and empowered buyer in mind. John Stone shares a few ideas to guide you as you design your strategies: