Perspectives

Introducing: Connected IT Insights. To deliver actionable insights and enable digital agility, Cisco looked at the huge volumes of data generated by our customer base, then extracted, analyzed and correlated this anonymized data to produce insights about changes throughout 2020.

A mission-critical application has gone down. The various technology teams gather to figure out what the problem is...Meanwhile, consumers can’t use the app. They’re frustrated. According to the App Attention Index, 49% of consumers switch suppliers because of a poor digital experience...But thankfully, there’s a better way. It’s called “observability."

Things move fast in our industry, and when it’s time to change, you can’t hesitate. Cisco’s software transformation is a perfect example. And as we drive innovation in our software, you can trust that we will deliver more visibility into your entitlements and renewals, and more choice in how you purchase and use Cisco technology.

We all know, our workspaces are constantly changing. It’s crucial that you work with a partner who can rethink and redesign your workplace and workforce for the modern, hybrid work experiences of today, tomorrow, and the future. It’s also essential to find a partner who can help you accomplish your ongoing office transformation with a modest investment and proven success. Most important, you need a partner who can help you build employee trust in the spaces where they work. 

Many CIOs and IT professionals are feeling between a rock and hard place right now, battling the disruption caused by the global pandemic while facing immense pressure to accelerate their digital journeys. Yet out of the crucible of these opposing forces, remarkable opportunities have emerged, along with new learnings and new innovations.

Today, applications no longer just support the business; they are the key to a successful business. Customer satisfaction and employee productivity are directly dependent on interactions with the applications. If the applications do not perform flawlessly, it can hurt an organization’s bottom line and even put a dent in its brand value. The COVID-19 pandemic has underscored the need for applications to shine. Now more than ever, people are relying on them to get work done and keep business running, and they want to be able to use them on any device and from anywhere.

See how Cisco’s own solutions have also provided a treasure trove of data that shows increasing reliance on cloud networks. Read the blog: Insights in a Multicloud World.

The best part of my day at Cisco is working with Cisco Champions. When I started my marketing career at Cisco, I had no idea my path would eventually lead me to working with the most passionate technologists in the industry. What a stroke of good luck!

Do you have the visibility and insights needed to redesign and secure your workforce? It's crucial for IT to have these trends, in order to take the right action — to deliver the best possible user and application experience.