#innovation

Dive into the inspiring stories of our most recent Cisco CX Customer Hero Award Winners. We celebrate them for the impact they have made on their companies and very own customers.

Overnight everything went virtual. Learn how the Cisco Chief Technology Office, Customer Experience (CX CTO) team pivoted during unprecedented times.

For more than a year now, organizations have been under relentless pressure to recover, transform, and grow. Even the most digitally savvy CIOs have faced daunting IT challenges, from non-stop cyberattacks and an intensifying skills gap to legacy IT challenges hampering transformation efforts. Learn how Cisco Business Critical Services is helping organizations reimagine IT.

In 2020, our NTT and Cisco employees participated in a global Hackfest with one sole purpose: to create a more sustainable future using innovative solutions that solve the world’s toughest problems. Here are the winning ideas.

See the rich history of how Webex has pioneered the use of artificial intelligence and machine learning to bring frictionless and instant connections to your collaboration experience.

“My biggest New Year’s resolution is getting back to the human.” What began as a personal resolution became a business imperative for my entire team during the pandemic.

Artificial intelligence (AI) is rapidly transforming contact center communication. We’re tackling the challenges confronting today’s rapidly changing contact centers and highlighting the trends that are reshaping the industry.

Managing the Innovate Everywhere Challenge (IEC) is passion at its best! Read about my “aha moments” and insights as we celebrate the 5th year anniversary of IEC.

Crucial business lessons amidst a global crisis with The Economist Events and a dozen executives from across EMEAR.