José Luis Salazar Valenzuela

Global Senior Manager, Customer Experience

Cisco Global Partner Sales

José Luis Salazar Valenzuela reports directly to the Global Partner Sales organization at Cisco since 2012. In his current role, he is responsible for driving and increasing Cisco's Customer Experience services market share through the company's global network of business partners. He is also responsible for the cross architectural global technology strategy for the Customer Experience Success Portfolio Partner Go-To-Market team. In his previous role he led the GTM strategy for the engagement with business partners for Cisco's Energy and Transportation vertical solutions globally, after leading IoT and Digital Transformation in Europe, Middle East, Africa and Russia.

José Luis joined Cisco in 2006 as an Enterprise Systems Engineer. For over 3 years he was the Emerging Technologies technical lead in Ireland where he was recognized for strategic wins in Physical Security and Digital Media Systems. In 2010 José Luis became a Territory Business Manager driving key customer accounts and managing a large territory, after that he became a Large Opportunities Account Manager in Ireland responsible for managing Commercial accounts with a high revenue potential.

Prior to Cisco, José Luis worked in R&D and Pre-Sales roles in the Service Provider Eircom, as well as in Ericsson Eurolab Deutschland and Nortel Networks in Germany, Sweden and Ireland in projects ranging from software development and prototyping of encryption payment algorithms to telecommunications management systems, unified communications, mobility and security.

José Luis is certified in Data Analytics by Cornell University’s SC Johnson College of Business. He holds an Advanced Strategic Execution Program professional certification from Duke University’s Fuqua School of Business and a Master of Science in Engineering (M.Sc.Eng.) in Data Communications from the Departments of Electronic & Electrical Engineering and Computer Science of the University of Sheffield in the United Kingdom, where he was awarded a scholarship by the National Council on Science and Technology of Mexico to course his degree. He also holds a Bachelor of Engineering (B.Eng.) in Electronics & Communications with a Graduate Diploma in Telecommunications from the Tecnológico de Monterrey.


July 8, 2021


Drive adoption and revenue by leveraging Solution Support

Introducing Cisco Solution Support: One single contract to consolidate all of our support services — including Smart Net Total Care for hardware support, Cisco CX Software Support, and third-party support for our Alliance Partner Products.

November 6, 2020


Increase Revenue and Profit with the New CX Partner Profitability Calculator

Today, Cisco partners have more customer data and insights to help them identify and capture services opportunities, accelerate customer outcomes, and provide greater value. This leads to happier customers with a greater propensity to buy more products and services, further leading to increased revenue for partners and greater Cisco rebates and incentives.

July 24, 2020


Cisco Managed Services Offers To Support Partners Across Their Portfolio Journey

Cisco understands that not all partners have the same focus areas or business models. They may be at different stages in developing new technologies, architectures, and solution portfolios. That’s why Cisco offers a range of services to support partners, regardless of where they are in their journey.

February 26, 2020


Secure Automated SD-WAN Partner Services Options

Digitization and Automation are changing the way in which companies operate and interact with their customers. Across all industries customer expectations are paramount and the pace in which every organization can adapt to these expectations defines their success or failure.

January 17, 2020


Partner Services Opportunities in Enterprise Networking

Learn more about how we engage with our customers and support them through their customer experience journey.

October 11, 2019


Customer Experience Partner Insights

Tap into Cisco's tools, resources and on-demand services available today to help our Partners' evolution to delivering a new customer experience.

July 17, 2019


Critical Network Infrastructure in IoT Industries

By the year 2021 up to 41% of all data traffic will be delivered across multiple countries.

May 15, 2019


Artificial Intelligence Partner Opportunity

A short time ago I had the opportunity to participate in the AI Partner and Customer events that we had in our Innovation Centers in Paris, London and Berlin. The...

January 25, 2019


Security in Utilities: an architectural approach for partners.

In order to prevent security incidents from happening companies have to evolve their security approach to a phased security architecture.