how customer service standards are set

December 20, 2019


The CSM of Webex Adoption Past, Present and Future

2 min read

As the spirits of past, present, and future visit the life of a CSM, see how she learns how to embrace change and set goals for the future.

October 3, 2019


A Day in the Life of a Cisco CSM

4 min read

The Customer Success Blog Series highlights Customer Success Managers (CSM) and their Customers where we spotlight a Customer Success Story. Learn how Cisco’s collaboration technology is making positive organizational impacts, solving real-live business challenges and can impact a customer's outcome.