Customer Success

December 21, 2016


Customer Success in 2017: Three Resolutions You Can’t Afford to Break

In 2016, more than 4,000 people participated in a Customer Success Talk webinar as part of their journey to create customers for life. We’ve put together a free eBook with what we've learned.

December 1, 2016


How Does Your Customer Success Practice Stack Up? [Infographic]

In 2016, the Customer Success Talk webinar series brought together a wide array of influencers and decision makers from Cisco partners, both large and small. Our subject matter experts focused on the business case for customer success management (CSM) and the people, process, automation and analytics that must come together to form a post-sale lifecycle […]

November 28, 2016


2016 Partner Rewind: Customer Success Year in Review

The Chinese calendar calls 2016 the year of the monkey, but looking back on our industry these past 11 months, I would call it the year of the customer. Why? Because as digital disruption takes hold and transforms the way we do business, the most important reality we all need to accept is that the […]

November 18, 2016


Big Data and Big Results for Customer Experience

Earlier this week, more than 200 Cisco partners attended the latest Customer Success Talk webinar, “The Golden Thread: Connecting Data in the Value Chain”.  The live event featured Andy Starr, Vice President of Cisco’s Customer Success and Renewal Operations organization, where he shared his perspective on how data and analytics are key to understanding the customer […]

October 17, 2016


Our Most Successful Partners Do This. And You Can Too.

  In Scott Brown’s recent blog post, “The Digital Shift: Partner Evolution and Future of IT”, he talks about the transformation of product and service delivery models in our industry and evolution of sales practices to keep pace with customer expectations. As digitization and the anything-as-a-service model have taken hold, buyers want to pay as […]

October 3, 2016


The Digital Shift: Partner Evolution and Future of IT

Cisco has always been incredibly enthusiastic about the role of the partner and there is no disputing the unbelievable success we’ve had together. As a matter of fact, today over 85% of the business we do in the marketplace is done through our partner ecosystem. There’s no other company in the industry like that. Visit […]

April 12, 2016


It’s Not All about You. And 5 Other Tips on How to Be the Ultimate Trusted Advisor.

When it comes to your customers, the solutions you sell may get your foot in the door, but let’s face it, it’s the relationships you build that elevate your business to “trusted advisor” status, which will lead to increases in retention and revenue over the long haul. So how do you earn that trust and a reputation […]

March 10, 2016


Capturing New Revenue Through Expand Selling

Kelly Crothers, director of marketing, talks about how 'expand selling' best practices can generate new revenue and build brand loyalty in this latest video blog from the Global Customer Success team....

February 10, 2016


Growing Customer Lifetime Value: Here’s the Secret Sauce…

Your customers are the most important drivers of growth for your business. They’re often the reason new clients seek you out, and they serve as the source for post-sale opportunities and recurring revenue. It’s the simple truth. But what’s also true is that in today’s digital age and dynamic business environment, where trust and loyalty […]