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Cisco CX

The Cisco CX organization includes more than 27,000 engineers, consultants, developers, success managers, architects, program managers, trainers, logistics experts, strategists and analysts. Our mission: to help Cisco customers get full value from their investments, every step of their technology journey.

Whether we’re providing managed services for the largest enterprises, ensuring availability for mission-critical service provider networks, or helping governments succeed with digital transformation initiatives, our innovation and expertise get the job done.

Here you’ll find stories from people across Cisco CX, sharing unique insights and experiences into real projects they’ve worked on, today’s top IT and business issues, and tomorrow’s most exciting innovations.

For more about what Cisco CX does:

• Visit cisco.com/go/cx.

• Follow @CiscoCX on Twitter.

• Join #CiscoCX conversations.

Articles

October 15, 2019

12

CISCO CUSTOMER EXPERIENCE

The Future of Talent in IT: Diversity, Culture and Next-Gen Training

5 min read

From investing in diversity, to leveraging next-gen education programs, and building a purpose-driven culture, discover the guiding principles for fixing the tech talent gap.

October 1, 2019

1

CISCO CUSTOMER EXPERIENCE

A Step-By-Step Guide to Navigating Digital Transformation

1 min read

Rushing to embrace technologies like cloud, IoT, and automation? Here are the six steps enterprises can take to thrive in the era of digital business.

September 17, 2019

7

CISCO CUSTOMER EXPERIENCE

11 Rules of Innovation from Cisco CX’s Chief Architect

5 min read

Discover 11 guiding principles Cisco CX's Chief Architect uses to drive innovation and digital transformation for some of the world’s largest companies.

September 3, 2019

13

CISCO CUSTOMER EXPERIENCE

The Power of Culture and Social Purpose in Making Transformations Successful

6 min read

Great businesses are built by great teams. Read about purposeful leadership and check out five ways to create powerful workplace cultures.

August 13, 2019

2

CISCO CUSTOMER EXPERIENCE

Walk a Mile in Their Rain Boots: The Innovative CX of 5G RuralFirst

4 min read

Here's how a distinctive approach to innovation leads to a great customer experience (CX).

July 30, 2019

9

CISCO CUSTOMER EXPERIENCE

“I Found My Passion:” How One CX Engineer Is Making a Difference

4 min read

This story shines a light on the purpose driving the next generation of engineers — and the kinds of environments they need to make the most of their talent.