The CSM of Webex Adoption Past, Present and Future
As the spirits of past, present, and future visit the life of a CSM, see how she learns how to embrace change and set goals for the future.
Customer journey
An Integrated Collaboration Experience at George Mason University with Webex
Being progressive includes being at the forefront with the latest innovations. With this in mind, the IT team at Mason realized they should standardize on a communication and collaboration platform. Here's their journey.
Why you need guardrails for your contact center
Does AI improve customer experiences in real-time? Why or Why Not?
Camp Webex: Training our New CS Team Members to Help Customers Achieve More Than They Thought was Possible with Webex
At Cisco, we know that successful adoption of our services will help you transform your business, perhaps in ways you didn’t even know were possible.
A Day in the Life of a Cisco CSM
The Customer Success Blog Series highlights Customer Success Managers (CSM) and their Customers where we spotlight a Customer Success Story. Learn how Cisco’s collaboration technology is making positive organizational impacts, solving real-live
The Artificial Intelligence Journey in Contact Centers
See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.
Don’t Let Your Contact Center Fall Into the Complexity Trap
Removing complexity from customer experience
Accelerate GTM Transformation Using the Jobs to be Done Framework
Cisco helps mitigate ‘failure to execute' with 5 frameworks that focus on a go-to-market transformation. One of the most powerful of these frameworks is “Jobs to be Done” (JTBD),
Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center
Cisco Contact Center evaluated based on strategy and performance by globally-recognized industry analyst firm Aragon Research