customer journey
Why you need guardrails for your contact center
3 min read
Does AI improve customer experiences in real-time? Why or Why Not?
Camp Webex: Training our New CS Team Members to Help Customers Achieve More Than They Thought was Possible with Webex
4 min read
At Cisco, we know that successful adoption of our services will help you transform your business, perhaps in ways you didn’t even know were possible.
A Day in the Life of a Cisco CSM
4 min read
The Customer Success Blog Series highlights Customer Success Managers (CSM) and their Customers where we spotlight a Customer Success Story. Learn how Cisco’s collaboration technology is making positive organizational impacts, solving real-live business challenges and can impact a customer's outcome.
The Artificial Intelligence Journey in Contact Centers
4 min read
See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.
Don’t Let Your Contact Center Fall Into the Complexity Trap
2 min read
Removing complexity from customer experience
Accelerate GTM Transformation Using the Jobs to be Done Framework
4 min read
Cisco helps mitigate ‘failure to execute' with 5 frameworks that focus on a go-to-market transformation. One of the most powerful of these frameworks is “Jobs to be Done” (JTBD),
Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center
3 min read
Cisco Contact Center evaluated based on strategy and performance by globally-recognized industry analyst firm Aragon Research
Introducing Plug and Play Business Application Connectors for Webex Contact Center
1 min read
CRM and ticketing connectors create seamless agent and customer experiences in the contact center
Bringing Reality to the Cognitive Contact Center
3 min read
Artificial Intelligence, cloud analytics, and collaboration create cognitive experiences in the contact center