Announcing the New Global, Scalable, and Cognitive Cloud-Based Webex Contact Center
Cisco unveils enhancements to its cloud-based Webex Contact Center solution, improving agent and customer experiences.
Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio
CloudCherry will augment Cisco's contact center portfolio with advanced analytics, rich customer journey mapping, and sophisticated survey capabilities in our cloud, hosted, and on-premises solutions.
Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center
Cisco Contact Center evaluated based on strategy and performance by globally-recognized industry analyst firm Aragon Research
Bringing Reality to the Cognitive Contact Center
Artificial Intelligence, cloud analytics, and collaboration create cognitive experiences in the contact center
Demystifying Artificial Intelligence’s Role in Contact Centers
AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...
Announcing the New Cognitive and Collaborative Contact Center
Today I’m thrilled to highlight some exciting enhancements we’re unveiling at Enterprise Connect, that leverage the power of cloud analytics and AI. We’re calling it Cognitive Collaboration for the contact center.
Shaping the Future of Contact Centers and Customer Experiences
In the words of author and entrepreneur Seth Godin, “It’s easier to love a brand when the brand loves you back.” So how do you love your customer back? Companies that put their customers at the center of everything they do can make transformational changes to their business and their customers’ experience.