Vasili Triant

No Longer with Cisco

A customer service and telecommunications veteran and visionary, Vasili has tremendous experience as a 20-year customer service and telecommunications veteran. Vasili resides in Austin, Texas with his wife and blended family of eight kids. He volunteers with the Lake Travis Youth Sports Association where he is a Board Member and has coached football and baseball for the past six years. Vasili has a Bachelor in Business Administration from the University of San Diego.


June 11, 2019


Bringing Reality to the Cognitive Contact Center

Artificial Intelligence, cloud analytics, and collaboration create cognitive experiences in the contact center

May 23, 2019


Demystifying Artificial Intelligence’s Role in Contact Centers

AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...

March 21, 2019


Announcing the New Cognitive and Collaborative Contact Center

Today I’m thrilled to highlight some exciting enhancements we’re unveiling at Enterprise Connect, that leverage the power of cloud analytics and AI. We’re calling it Cognitive Collaboration for the contact center.

March 7, 2019


Shaping the Future of Contact Centers and Customer Experiences

In the words of author and entrepreneur Seth Godin, “It’s easier to love a brand when the brand loves you back.” So how do you love your customer back? Companies that put their customers at the center of everything they do can make transformational changes to their business and their customers’ experience.