Caroline is the Training Manager for Cloud Collaboration Customer Success at Cisco. Her team creates and delivers training content and events for the Customer Success team. She is passionate about creating a welcoming culture where ongoing development and education deliver a world-class Customer Success team for Cisco’s Collaboration suite. Before Cisco, Caroline had over 10 years of SaaS industry experience in sales, customer service, and training. She lives in Holly Springs, North Carolina, outside the state capital of Raleigh with her husband, two sons, and their dog. She loves going to the beach, traveling, reading, 90’s hip hop, and honing her mad trivia skills. Connect with her on LinkedIn.