Innovative Call Centers with Conversation IVR Powered by Artificial Intelligence
See how the Contact Center business is undergoing a series of very important changes driven by technology innovation, social change, and the evaluation of new consumption models.
The Importance of the Network in Detecting Incidents in Critical Infrastructure
As we saw in my last blog the network plays a key role in defending critical infrastructure and IoT. The devices that we are connecting drive our business, enabling us to make smarter decisions and gain greater efficiency through digitization. But how do we ensure the connected devices are acting as intended?
Techno-Conservation: Converging on a Modular Reference Architecture
Techno-Conservation, a new coined term that establishes an intersection between technology and conservation, is also a purpose-led action that strengthen our shared values on how we make a sustainable impact. Cisco's innovation programs, resources and technology aim to combine a multidisciplinary approach in applying technology towards solving the biggest challenges affecting our planet and all its inhabitants, by co-innovating and creating an effective technology that protects our ecosystems and species.
The Life Changing Potential of Artificial Intelligence
The discourse about AI is too often focused on the negatives. Did you know Australians are already getting essential medicines delivered directly to their doorstep via these amazing machines?
11 Rules of Innovation from Cisco CX’s Chief Architect
Discover 11 guiding principles Cisco CX's Chief Architect uses to drive innovation and digital transformation for some of the world’s largest companies.
The Artificial Intelligence Journey in Contact Centers
See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.
Don’t Let Your Contact Center Fall Into the Complexity Trap
Removing complexity from customer experience
How AI Improves Collaboration in the Era of Constant Change
Artificial Intelligence (AI) capabilities are emerging to help teams address the challenges of collaborating in the era of constant change.
Cisco Webex Celebrates 10 Years of Delivering the Best Mobile Meeting Experience
This year Cisco is celebrating the tenth anniversary of Cisco Webex Meetings for mobile. We’ve come a long way since 2009! Click to read more!