crm

CRM and ticketing connectors create seamless agent and customer experiences in the contact center

The TIKI Corporation, one of the fastest growing and leading online retailers in Vietnam, had a good problem: a growing demand for its services. But, they faced growing pains too.

The Cisco Finesse agent desktop is designed to provide a great experience for customer support agents, and provides a flexible and open interface.

It’s exciting to watch the explosive growth of mobile and hyper local based services. Mobile location based services and marketing is...

Digital Marketing Executives, trade press and specialist companies gathered in New York this week for the latest ClickZ...

SES ( soon to be called ClickZ) hosted a Digital Marketing Conference in Jakarta this week which is the meeting point for digital marketing and advertising professionals in the AP region....

Speed is one thing that Cisco UCS and the NHL’s Minnesota Wild franchise share in common. If you have ever been to a professional hockey game you recognized and probably came to appreciate the speed, skill, and nimbleness of the players out on the ice. For Cisco UCS, speed is an attribute inherent in what […]

Last week, I shared basic enablement, intelligence, engagement and measurement practices. This week’s presentation focuses on some advanced practices in the areas of intelligence, engagement, advocacy and measurement. By no means is this list complete so please feel free to add your two cents in the Comment box below. The more we share, the more we can influence how […]