crm

June 13, 2019

COLLABORATION

Introducing Plug and Play Business Application Connectors for Webex Contact Center

CRM and ticketing connectors create seamless agent and customer experiences in the contact center

May 9, 2019

PARTNER

Answering the Call for a Tech Overhaul

The TIKI Corporation, one of the fastest growing and leading online retailers in Vietnam, had a good problem: a growing demand for its services. But, they faced growing pains too.

November 10, 2017

COLLABORATION

Crowdsourcing Your Contact Center Agents. Is It Coming?

The Cisco Finesse agent desktop is designed to provide a great experience for customer support agents, and provides a flexible and open interface.

October 20, 2017

GOVERNMENT

124th IACP Underway: Law Enforcement Tech to be highlighted

Cisco is excited to be a Platinum Sponsor for the 124th Annual IACP Conference and Exposition in Philadelphia. Every year, the International Association of Chiefs of Police (IACP) brings together Law Enforcement leaders from around the nation to learn, network and problem solve about the hot topics in their industry. And this year’s theme, Solutions […]

March 4, 2014

INSIDE CISCO IT

Jabber Integration within Salesforce.com Boosts Productivity

Luca Felli From Lance: It’s as easy as dialing a phone … no, wait it’s even easier I dial the phone so often I don’t even think about it anymore: looking up someone’s phone number, and dialing their number into the phone – it’s second nature by now. But do it often enough in one […]

December 11, 2013

DATA CENTER

Cisco UCS helps NHL’s Minnesota Wild Skate to Where the Puck is Going

Speed is one thing that Cisco UCS and the NHL’s Minnesota Wild franchise share in common. If you have ever been to a professional hockey game you recognized and probably came to appreciate the speed, skill, and nimbleness of the players out on the ice. For Cisco UCS, speed is an attribute inherent in what […]