Cisco Blog

Crowdsourcing Your Contact Center Agents. Is It Coming?

Collaboration

Ruchi Gupta
November 10, 2017 - 2 Comments

The Cisco Finesse agent desktop is designed to provide a great experience for customer support agents, and provides a flexible and open interface.

124th IACP Underway: Law Enforcement Tech to be highlighted

Government

Kenn Dodson
October 20, 2017 - 0 Comments

Cisco is excited to be a Platinum Sponsor for the 124th Annual IACP Conference and Exposition in Philadelphia. Every year, the International Association of Chiefs of Police (IACP) brings together

Explosive Growth in Mobility and Location-based Marketing

Mobility

Brendan O'Brien
April 30, 2014 - 1 Comment

It’s exciting to watch the explosive growth of mobile and hyper local based services. Mobile location based services and marketing is rapidly becoming BIG business, with an estimated $4.5B of

Mobile Marketing & Location Context @ ClickZ New York 2014

Mobility

Brendan O'Brien
April 7, 2014 - 0 Comments

Digital Marketing Executives, trade press and specialist companies gathered in New York this week for the latest ClickZ Live NYCevent. Location, location, location…!!! A very clear trend visible here is

Mobile Marketing @ SES Jakarta & WiFi based Location Context

Mobility

Brendan O'Brien
March 20, 2014 - 1 Comment

SES ( soon to be called ClickZ) hosted a Digital Marketing Conference in Jakarta this week which is the meeting point for digital marketing and advertising professionals in the AP region.

Jabber Integration within Salesforce.com Boosts Productivity

Inside Cisco IT

Lance Perry
March 4, 2014 - 0 Comments

Luca Felli From Lance: It’s as easy as dialing a phone … no, wait it’s even easier I dial the phone so often I don’t even think about it anymore:

Cisco UCS helps NHL’s Minnesota Wild Skate to Where the Puck is Going

Data Center

Rex Backman
December 11, 2013 - 0 Comments

Speed is one thing that Cisco UCS and the NHL’s Minnesota Wild franchise share in common. If you have ever been to a professional hockey game you recognized and probably

A Chapter from My Unwritten Book: Social Media Planning (Part 2)

Digital and Social

Petra Neiger
September 24, 2013 - 2 Comments

Last week, I shared basic enablement, intelligence, engagement and measurement practices. This week’s presentation focuses on some advanced practices in the areas of intelligence, engagement, advocacy and measurement. By no

Collaborating with Cisco WebEx Cloud

Collaboration

Raj Patel
February 21, 2013 - 5 Comments

Over the last six months, I’ve talked with numerous customers and partners. One thing is clear: People get it. Connecting employees, vendors, partners, and customers — so they can work

Cisco Helps Zone Labs Transform Their Use of Social Media for Customer Care

Collaboration

Nadee Gunasena
January 12, 2011 - 0 Comments

Zone Labs is using Cisco SocialMiner to track social media sites such as Facebook and Twitter, increase customer engagement across the social media landscape and increase revenue. In the video

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Crowdsourcing Your Contact Center Agents. Is It Coming?

124th IACP Underway: Law Enforcement Tech to be highlighted

Explosive Growth in Mobility and Location-based Marketing

Mobile Marketing & Location Context @ ClickZ New York 2014

Mobile Marketing @ SES Jakarta & WiFi based Location Context

Jabber Integration within Salesforce.com Boosts Productivity

Cisco UCS helps NHL’s Minnesota Wild Skate to Where the Puck is Going

A Chapter from My Unwritten Book: Social Media Planning (Part 2)

Collaborating with Cisco WebEx Cloud

Cisco Helps Zone Labs Transform Their Use of Social Media for Customer Care

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