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Crowdsourcing Your Contact Center Agents. Is It Coming?
Collaboration
The Cisco Finesse agent desktop is designed to provide a great experience for customer support agents, and provides a flexible and open interface.
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124th IACP Underway: Law Enforcement Tech to be highlighted
Government
Cisco is excited to be a Platinum Sponsor for the 124th Annual IACP Conference and Exposition in Philadelphia. Every year, the International Association of Chiefs of Police (IACP) brings together
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Explosive Growth in Mobility and Location-based Marketing
Mobility
It’s exciting to watch the explosive growth of mobile and hyper local based services. Mobile location based services and marketing is rapidly becoming BIG business, with an estimated $4.5B of
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Mobile Marketing & Location Context @ ClickZ New York 2014
MobilityDigital Marketing Executives, trade press and specialist companies gathered in New York this week for the latest ClickZ Live NYCevent. Location, location, location…!!! A very clear trend visible here is
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Mobile Marketing @ SES Jakarta & WiFi based Location Context
MobilitySES ( soon to be called ClickZ) hosted a Digital Marketing Conference in Jakarta this week which is the meeting point for digital marketing and advertising professionals in the AP region.
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Jabber Integration within Salesforce.com Boosts Productivity
Inside Cisco IT
Luca Felli From Lance: It’s as easy as dialing a phone … no, wait it’s even easier I dial the phone so often I don’t even think about it anymore:
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Cisco UCS helps NHL’s Minnesota Wild Skate to Where the Puck is Going
Data Center
Speed is one thing that Cisco UCS and the NHL’s Minnesota Wild franchise share in common. If you have ever been to a professional hockey game you recognized and probably
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A Chapter from My Unwritten Book: Social Media Planning (Part 2)
Digital and Social
Last week, I shared basic enablement, intelligence, engagement and measurement practices. This week’s presentation focuses on some advanced practices in the areas of intelligence, engagement, advocacy and measurement. By no
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Collaborating with Cisco WebEx Cloud
Collaboration
Over the last six months, I’ve talked with numerous customers and partners. One thing is clear: People get it. Connecting employees, vendors, partners, and customers — so they can work
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Cisco Helps Zone Labs Transform Their Use of Social Media for Customer Care
Collaboration
Zone Labs is using Cisco SocialMiner to track social media sites such as Facebook and Twitter, increase customer engagement across the social media landscape and increase revenue. In the video
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