analytics customer experience
Smart Marketing with Your Coffee? It’s a Winning Blend
1 min read
Cisco Partner Arara created a solution that allows Starbucks to send custom content to customers, in store or online.
Bringing Reality to the Cognitive Contact Center
3 min read
Artificial Intelligence, cloud analytics, and collaboration create cognitive experiences in the contact center
“Who Can it Be Now?” is No Longer a Legitimate Question in the Call Center
1 min read
In 1982, the Australian group Men at Work reached the #1 spot on the Billboard music charts...
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