analytics customer experience
Smart Marketing with Your Coffee? It’s a Winning Blend
Cisco Partner Arara created a solution that allows Starbucks to send custom content to customers, in store or online.
Bringing Reality to the Cognitive Contact Center
Artificial Intelligence, cloud analytics, and collaboration create cognitive experiences in the contact center
“Who Can it Be Now?” is No Longer a Legitimate Question in the Call Center
In 1982, the Australian group Men at Work reached the #1 spot on the Billboard music charts...