data analytics

Don’t Let Your Contact Center Fall Into the Complexity Trap

Removing complexity from customer experience

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Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio

CloudCherry will augment Cisco’s contact center portfolio with advanced analytics, rich customer journey mapping, and sophisticated survey capabilities in our cloud, hosted, and on-premises solutions. 

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Join Us at Cisco Live! Barcelona – Experience the Latest Digital Innovations and Our Newest Co-Innovation Center

Cisco’s global innovation impact continues to build massive momentum. Every day, our projects break ground at the very cutting edge of technological and business innovation, exploring new solutions in AI,…

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With Great Data (Comes Great Responsibility)

The two-day Data Symposium, hosted by Cisco’s Data & Analytics organization, flew by in a flurry of panels, breakout sessions, and technical demos. What I didn’t expect was what turned

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Top 10 Smart City Trends for 2018

Did you know that Smart Cities are poised to drive significant change in how we work, play and learn in 2018? Thanks to the explosion in big data analytics capabilities

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Cisco Announces Intent to Acquire Perspica

11/1/2017 Update: Pleased to share that the acquisition of Perspica is complete! Earlier this year, Cisco announced the acquisition of AppDynamics – uniquely positioning Cisco to enable enterprises to accelerate

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The Power of Data

What is data science? Is it just another buzz word for applied statistics? Some statisticians certainly think so. I believe data science is much more than that. Think transformation. Think

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How do you turn data into insights and actions?

Market disruptions don’t occur every day or even in all industries. However, when they occur, for the most part, they end up vastly improving the experience or product that consumers

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Getting So Much Better All the Time – Announcing Cisco Data Virtualization Release 7.0.4

The fourth song on the iconic album, Sgt. Pepper’s Lonely Hearts Club Band, is Getting Better with Sir Paul McCartney the lead on the memorable refrain: “I’ve got to admit

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You haven’t really arrived until your checked luggage has

Think about it: you’re checking in for that international flight across an ocean, connecting through a busy hub somewhere. Your suitcase is weighed and given a tag. This tag contains some basic

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