customer journey

March 7, 2019


Shaping the Future of Contact Centers and Customer Experiences

6 min read

In the words of author and entrepreneur Seth Godin, “It’s easier to love a brand when the brand loves you back.” So how do you love your customer back? Companies that put their customers at the center of everything they do can make transformational changes to their business and their customers’ experience.

Cisco Launches Digital Accelerator for Service Providers to Drive End to End Customer Engagement

2 min read

With advances in marketing technology and the shift to a largely digital advertising landscape, we can quantify almost everything when it comes to our customer engagement efforts.