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Cisco Blogs / cognitive contact center

cognitive contact center

November 26, 2019

COLLABORATION

Zack Taylor

Why you need guardrails for your contact center

Does AI improve customer experiences in real-time? Why or Why Not?

Tags

  • #contactcenter
  • AI enabled interaction
  • Artificial Intelligence (AI)
  • Call Center
  • call center management
  • call center software
  • CCaaS
  • cisco call center
  • cisco cloud contact center
  • Cisco Contact Center
  • cisco customer service
  • cloud contact center
  • cognitive contact center
  • contact center
  • contact center platform
  • contact center solutions
  • customer experience
  • customer journey
  • customer service software
  • digital and AI revolution
  • enterprise call center
  • virtual call center
  • workforce management

October 15, 2019

COLLABORATION

Mark Straton

Delivering Magical Customer Experiences at Cisco Contact Center Summit 2019 and Beyond

Cisco invests in customer experience with new connected, cognitive, and cloud contact center capabilities.

Tags

  • #CCSummit2019
  • #contactcenter
  • Cisco Contact Center
  • Cisco Webex Calling
  • cognitive contact center
  • contact center as a service
  • contact center software
  • contact center technology
  • on-premise
  • Webex Contact Center

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