omni-channel

June 13, 2019

COLLABORATION

Introducing Plug and Play Business Application Connectors for Webex Contact Center

CRM and ticketing connectors create seamless agent and customer experiences in the contact center

May 23, 2019

COLLABORATION

Demystifying Artificial Intelligence’s Role in Contact Centers

AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...

3 Techniques for Architecting the New Digital Frontier

Technologist and network architects alike are leading companies into a new digital frontier directed by technology-enabled platforms. These platforms are very powerful as they can enable a new ecosystem for...

January 23, 2014

WIRELESS AND MOBILITY

Cisco CMX @ NRF 2014

NRF 2014 was held last week at the Javits Centre in New York City. It’s the biggest retail event of the year where vendors show off the future of the industry to all the delegates both using inspiring key notes and exciting demos on the Expo floors. 2014 and beyond: It wasn’t too hard to […]

December 19, 2013

RETAIL AND HOSPITALITY

Omnichannel Is Changing How You Do Business – Sort Of

This is the final installment of a series on how retailers can address the challenges of becoming an omnichannel business. I’d like to wrap up by talking about a deceptively...