omni-channel
Introducing Plug and Play Business Application Connectors for Webex Contact Center
1 min read
CRM and ticketing connectors create seamless agent and customer experiences in the contact center
Demystifying Artificial Intelligence’s Role in Contact Centers
5 min read
AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...
3 Techniques for Architecting the New Digital Frontier
4 min read
Technologist and network architects alike are leading companies into a new digital frontier directed by technology-enabled platforms. These platforms are very powerful as they can enable a new ecosystem for...
Explosive Growth in Mobility and Location-based Marketing
2 min read
It’s exciting to watch the explosive growth of mobile and hyper local based services. Mobile location based services and marketing is...
Mobile Marketing & Location Context @ ClickZ New York 2014
1 min read
Digital Marketing Executives, trade press and specialist companies gathered in New York this week for the latest ClickZ...
Mobile Marketing @ SES Jakarta & WiFi based Location Context
3 min read
SES ( soon to be called ClickZ) hosted a Digital Marketing Conference in Jakarta this week which is the meeting point for digital marketing and advertising professionals in the AP region....
Cisco CMX @ NRF 2014
2 min read
NRF 2014 was held last week at the Javits Centre in New York City. It’s the biggest retail event of the year where vendors show off the future of the industry to all the delegates both using inspiring key notes and exciting demos on the Expo floors. 2014 and beyond: It wasn’t too hard to […]
Omnichannel Is Changing How You Do Business – Sort Of
2 min read
This is the final installment of a series on how retailers can address the challenges of becoming an omnichannel business. I’d like to wrap up by talking about a deceptively...
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