The Artificial Intelligence Journey in Contact Centers
See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.
Customer Care
Web & Mobile On-prem Solution Maximizes Customer Experience
Customer Journey Solutions for communication via websites, chat, and mobile applications on smartphones are increasingly important to reaching business objectives.
1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care
To help customers like you and me, 1-800 Contacts has recently started using Apple Business Chat - a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.
The Future of Contact Center: Cisco and AI Pave the Way
Cisco brings advances in intelligent care to contact centers by adopting AI solutions that enhance the customer journey. Contact centers can now evolve from cost centers to strategic assets.
Cisco Customer Journey Solutions for Contact Centers Now Support Apple Business Chat
Cisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.
The Customer Journey Is the Destination
A customer’s experience with a brand should be a fulfilling journey that anticipates their needs. Cisco Customer Care Solutions has been on a journey of its own.
Enterprise Connect, Day 3: Let’s Talk about Contact Center
Teamwork is absolutely important, but even if you come up with the best product or service on the planet, it’s your customers who can make or break your business. So, let’s talk about contact center.
Artificial Intelligence in Customer Care
Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.
Cisco and BT Research the Digital Consumer
Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.