Customer Care

February 26, 2019

DEVELOPER

Web & Mobile On-prem Solution Maximizes Customer Experience

Customer Journey Solutions for communication via websites, chat, and mobile applications on smartphones are increasingly important to reaching business objectives.

November 13, 2018

COLLABORATION

1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care

To help customers like you and me, 1-800 Contacts has recently started using Apple Business Chat - a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

July 26, 2018

COLLABORATION

The Future of Contact Center: Cisco and AI Pave the Way

Cisco brings advances in intelligent care to contact centers by adopting AI solutions that enhance the customer journey. Contact centers can now evolve from cost centers to strategic assets.

July 20, 2018

COLLABORATION

Cisco Customer Journey Solutions for Contact Centers Now Support Apple Business Chat

Cisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

May 29, 2018

COLLABORATION

The Customer Journey Is the Destination

A customer’s experience with a brand should be a fulfilling journey that anticipates their needs. Cisco Customer Care Solutions has been on a journey of its own.

March 14, 2018

COLLABORATION

Enterprise Connect, Day 3: Let’s Talk about Contact Center

Teamwork is absolutely important, but even if you come up with the best product or service on the planet, it’s your customers who can make or break your business. So, let’s talk about contact center.

February 14, 2018

COLLABORATION

Artificial Intelligence in Customer Care

Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.

December 11, 2017

COLLABORATION

Cisco and BT Research the Digital Consumer

Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.